ICT Support Officer

Introduction:

About The Company

Envirolab Group, comprising Envirolab Services, MPL Laboratories and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring and product formulation and agrichemicals.

We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality.

Description:

About The Role

Envirolab Services Pty Ltd is seeking an ICT Support Officer to join our ICT team on a fixed-term basis for two years. This is a varied, onsite role suited to someone who enjoys solving problems, working across different systems, and supporting people to do their jobs efficiently. The salary range for the role is $68,000 to $78,000 plus superannuation.

You will provide Level 1 and Level 2 ICT support across multiple Envirolab locations, acting as a key point of contact for day-to-day IT issues while also contributing to system improvements, upgrades and projects. Strong communication skills and a customer-focused approach are essential, as you will work closely with stakeholders across the business to deliver practical, fit-for-purpose IT solutions.

Key Responsibilities:

• Provide Level 1 and Level 2 ICT support across multiple Envirolab locations, including hands-on, on-site support for the Sydney office and laboratory
• Troubleshoot and resolve issues relating to desktops, laptops, printers, laboratory PCs, networks, telephony and AV equipment
• Support Microsoft 365 applications and core business systems, including LIMS
• Log, manage and resolve service requests and incidents using the ITSM system, escalating where required
• Assist with system upgrades, rollouts and ICT project work, including testing, documentation and user support
• Support cyber security practices, endpoint protection and IT asset management
• Work collaboratively with internal teams and external providers to ensure reliable, responsive ICT services

Skills and Experiences:

About You

The ideal candidate will bring:

• A strong interest in ICT support and problem-solving
• Excellent customer service skills and the ability to communicate technical information clearly
• Experience supporting Microsoft 365 and Windows-based environments
• Confidence working across multiple systems and managing competing priorities
• A proactive, solutions-focused mindset and a willingness to learn
• Strong attention to detail and the ability to follow processes and documentation
• Minimum bachelor's degree in Information Technology or a related field
• Minimum three years of experience in an ICT support or service desk environment

Why Join Envirolab Services

At Envirolab Services, you’ll be part of a supportive, collaborative team where your contribution genuinely makes a difference.

Apply Today

If you enjoy variety, solving problems, and helping people through great ICT support, we’d love to hear from you. Applications will be accepted from 04 May 2026 and will close on 01 June 2026 (midnight AEST). Submit your application today and take the next step in your ICT career with Envirolab Services.