IT Operations Analyst

At a Glance

Legrand has an exciting opportunity for an IT Operations Analyst to join the Power Bus Way Team in Mississauga, ON. The IT Operations Analyst is responsible for managing and executing the day-to-day operational IT systems at our Mississauga site. This includes activities and technology associated in our warehouse, front office, all manufacturing sites, on-site network contact, and hardware/infrastructure associated with business applications support. The IT Operations Analyst is responsible for working directly with third party vendors to support all outsourced agreements.

Key Responsibilities

• Maintains daily operational support for the IT systems throughout various sites of Power Busway. This role will monitor performance, proactively look at areas for improvement and lead all issue resolution.
• Acts as first line of support for issue resolution
• Troubleshoots day to day issues, identifies root causes, escalates as necessary
• Supports operations to identify process changes, support business objectives and drive efficiency.
• Coordinates vendor support for repair of equipment
• Reprogram equipment as needed
• Maintains supplies and accessories for all on-site equipment
• Creates documentation of new processes or procedures; testing documentation; specifications or proposals; training materials
• Provides hardware maintenance for printers, laptop, PC, scanners, tablets, and other devices, maintains inventory of all devices.
• Ability to coordinate with third-party vendors for installation and implementation of IT equipment.
• Acts as project manager for key business initiatives where applicable.
• Ensure that enhancements and modifications are completely tested prior to implementation.
• Monitors the daily inventory of all devices and their performance over the course of a business day. Responsible for moving and/or transporting IT equipment from site-to-site when necessary.
• Facilitates and/or participate in business improvement and change sessions (Kaizen workshops) in support of process improvement initiatives.
• Ensures appropriate documentation for all activities pertaining to warehouse system management, printer management, related project work, or network improvement and change management.
• Identifies functional gaps and determines resolutions or workarounds.
• On-site point of contact to assist Help Desk support personnel.
• Attend regular meetings and be attentive to schedules.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in information systems or related, or equivalent combination in education and experience
• 5 years’ experience in IT. Experience in all cases will include some relevant project management experience.
• Ability to work with and program for windows PC devices and associated equipment (Printers, Scan guns, etc.) used in the support of the business’s applications.
• Advanced PC Networking experience.
• Hands-on experience implementing and supporting all Business Applications systems (not including ERP).
• System implementation experience.
• Manage software licensing.
• Microsoft InTune and ServiceNow experience preferred.

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work , and meet with electrical and digital infrastructures and connected solutions that are simple, innovative , and sustainable. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ). For more information, visit www.legrandgroup.com/en

About Legrand North And Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical , and Data Center markets . LNCA offers comprehensive medical, dental , and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices

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Equal Opportunity Employer