Account Service Delivery Director

Role /Title: Account Delivery Head/ Account Service Delivery Director

Work Location: Basking Ridge, NJ

Key responsibilities include:

Owning end-to-end delivery accountability across projects, support, managed services, and transformation programs

Ensuring delivery commitments are met within agreed SLAs, KPIs, timelines, budget, and quality standards

Driving operational governance, risk management, escalation handling, and service improvements

Managing resource planning, utilization, forecasting, and delivery capacity

Ensuring adherence to compliance, security, and organizational delivery processes

Coordinating with cross-functional teams including engineering, PMO, infrastructure, cloud, application, and support teams

Identifying opportunities for account growth, expansion, and value-added services

Supporting business proposals, solution discussions, and customer presentations

Driving transformation initiatives including cloud migration, automation, optimization, and modernization programs

Partnering with sales, pre-sales, and leadership teams to improve account revenue and margins

Acting as the primary delivery contact for customer stakeholders and leadership teams

Leading governance meetings, executive reviews, and customer communication forums

Ensuring customer satisfaction through proactive engagement and operational excellence