HELP DESK TECHNICIAN

Job Description

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.

Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations.

Job Requirements

Key Responsibilities

• Provide Tier I/II technical support for end-user systems
• Install, configure, and troubleshoot Windows-based hardware and software
• Support thin clients, zero clients, printers, and peripherals
• Perform hands-on troubleshooting and issue resolution
• Apply system configurations in compliance with STIG requirements

Qualifications

• Secret clearance (required)
• DoD 8140 certification, as applicable
• 4 to 7 years of experience providing IT help desk or desktop support
• Experience supporting DoD IT environments
• Knowledge of Windows operating systems and end-user hardware
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)

Salary range: $70-110k