Enterprise Account Manager

Overview:

As a Technical CSM, you will serve as the primary owner and strategic partner for a flagship enterprise client with a complex, technology-driven environment. You will be responsible for ensuring delivery success, stakeholder satisfaction, and long-term account growth while coordinating closely with recruiting, delivery, and leadership teams.

This role is ideal for someone who is comfortable operating at both the strategic and tactical level — managing senior client relationships while also understanding technical hiring needs, workforce planning, and delivery execution.

Responsibilities:

• Own the day-to-day and long-term success of a large, enterprise-level client
• engagement
• Act as the primary point of contact for client stakeholders, including senior leadership
• Partner with internal recruiting and delivery teams to ensure high-quality execution
• across technical roles
• Understand the client’s technology environment, hiring goals, and workforce challenges
• Drive regular client touchpoints, including status calls, quarterly business reviews, and
• strategic planning sessions
• Proactively identify risks, gaps, and opportunities within the account
• Translate client needs into clear direction for internal teams
• Monitor performance metrics, delivery outcomes, and overall account health
• Identify opportunities to expand services, deepen partnership, and grow revenue
• Ensure a high-touch, white-glove client experience

What We’re Looking For

• 4+ years of experience in Customer Success, Account Management, or Client Services
• within tech, staffing, or professional services
• Experience supporting large, complex, enterprise accounts
• Strong understanding of technical roles, IT environments, or technology-driven
• organizations
• Proven ability to manage multiple stakeholders and influence without direct authority
• Highly organized with strong attention to detail
• Confident communicator who can operate with executives and delivery teams alike
• Comfortable navigating ambiguity and evolving client needs
• Data-driven mindset with the ability to tell a story through metrics and outcomes

Nice to Have:

• Experience in workforce solutions, RPO, staffing, or talent consulting
• Exposure to large, multi-brand or multi-business-unit organizations
• Experience supporting clients in highly regulated or operationally complex environments