Retail Sales Representative

West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)

Role Purpose:

Achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.

Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.

Key Activities:

• Represent DHL professionally and respond to customer needs in a courteous manner.
• Build and maintain strong relationships with customers.
• Work proactively to support teamwork, shuttle operations, and overall performance.
• Deliver fast and professional service, recognizing the urgent nature of express shipments.
• Follow DHL procedures, ISO standards, and safe working practices.
• Maintain solid knowledge of DHL network, products, and services to provide accurate information.
• Report recurring issues promptly for corrective action.
• Accurately process shipments and ensure correct data entry for flawless airwaybills.
• Promote and sell DHL’s value-added services and contribute to the Sales Lead program.
• Suggest improvements to processes, systems, and services to enhance customer experience.
• Work both independently and with the team to achieve goals and foster team spirit.
• Ensure shipments, documents, and invoices are completed and recorded by end of shift.
• Manage supplies, track cash sales, and submit daily cash summaries to Accounts.

• Bachelor’s degree from a recognized university.
• Ability to achieve sales targets and overcome challenges.
• Previous experience in retail sales preferred.
• Fluent in English and Arabic, with excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Skilled in building and sustaining strong customer relationships.