Network Operations Centre (NOC) Analyst

T4 Only

Pay Rate Range : $30-40 /hr on T4

Duties and Responsibilities

• Monitor managed infrastructure and investigate related alerts
• Promote and enforce best practices on solutions delivery to produce maximum uptime
• Provide consultative and professional services to our customers
• Work with vendors for product information and technical support
• Engage other Equinix departments for solutions design and delivery
• Provide timely response to all incidents, outages and requests to customers and service providers
• Record all work and incident details using ticketing system

• Experience with multi-vendor hosted environments
• Strong understanding of IP and TCP/IP protocols
• Strong understanding of networking fundamentals and OSI model
• Excellent verbal and written communication skills
• Excellent teamwork and customer service skills
• Good knowledge of hosting marketplace
• Solid understanding and production experience with virtualization technologies (VMware. Nutanix, HyperV etc)
• Nice to have Cisco CCNA, Microsoft MCSA/MCSE, Red Hat RHCT or other, Network+ or other network and OS related certifications or experience
• Nice to have knowledge of SQL, Exchange
• Nice to have knowledge of AI technologies and concepts (Nvidia DGX and HPC)

• Minimum 2 year network experience in a data center and managed IT services environment
• College, University Degree, or an equivalent combination of education and experience
• Strong analytical and interpersonal skills
• Ability to work in a fast-paced, ever-changing environment
• Ability to work shifts in a 24/7/365 environment
• Bilingual - English/French considered an advantage