Helix - Lead Devops Engineer (Kafka & Open Search)

Looking for more details about our benefits? You can also learn all about them by clicking HERE

This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard - this is the place for you!

Lead DevOps / Platform Engineer - Kafka & OpenSearch The Lead DevOps / Platform Engineer - Kafka & OpenSearch will drive the strategic design, automation, and operations of large-scale data platform services, with a strong emphasis on event streaming (Kafka) and search/analytics (OpenSearch). This role involves building resilient, scalable pipelines, managing infrastructure with modern DevOps practices, and ensuring the performance, reliability, and cost-efficiency of mission-critical systems. You will partner with global engineering, database, and platform teams to deliver automation, observability, and orchestration frameworks that support enterprise-wide data services. As a lead contributor, you’ll tackle complex challenges, guide technical direction for Kafka and OpenSearch services, and align DevOps strategies with business objectives and organizational goals. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: * Architect, deploy, and operate highly available Kafka and OpenSearch clusters for large‑scale streaming, search, and observability workloads. * Define patterns for scaling, data retention, replication, and disaster recovery across hybrid and distributed environments. * Optimize performance, reliability, and cost efficiency for multi‑tenant data platforms. * Lead adoption of Terraform, Ansible, Jenkins, and GitOps workflows to automate provisioning, configuration, patching, and upgrades. * Implement automated schema management, connector deployments, and data ingestion pipelines for Kafka topics and OpenSearch indices. * Design CI/CD workflows that integrate with streaming and search services. * Deploy and manage Kafka, OpenSearch, and supporting services on Kubernetes using Helm charts and operators. * Ensure resilient orchestration of stateful workloads and efficient resource utilization. * Build observability frameworks for Kafka brokers, topics, consumers, and OpenSearch nodes, including metrics, logging, and alerting. * Partner with SRE and platform teams to meet 99.99% uptime SLAs and proactively mitigate issues. * Enforce RBAC, encryption, auditing, and compliance controls for sensitive data streams and search indices. * Automate vulnerability patching, certificate management, and security hardening across platforms. * Drive initiatives that reduce operational overhead, improve reliability, and optimize financial efficiency. * Mentor engineers on best practices for distributed data systems and platform engineering. * Align DevOps strategies with business goals around performance, uptime, and cost.

To ensure you’re set up for success, you will bring the following skillset & experience:

• You can embrace, live and breathe our BMC values every day!
• You have at least 7 years of experience in a DevOps\SRE role
• You have experience as a Tech Lead
• You implemented CI\CD pipelines with best practices
• You have experience in Kubernetes
• You have knowledge in AWS\Azure Cloud implementation
• You worked with GIT repository and JIRA tools
• You are passionate about quality and demonstrate creativity and innovation in enhancing the product.
• You are a problem-solver with good analytical skills
• You are a team player with effective communication skills Whilst these are nice to have, our team can help you develop in the following skills:
• SRE practices
• GitHub/ Spinnaker/Jenkins/Maven/ JIRA etc.
• Automation Playbooks (Ansible)
• Infrastructure-as-a-code (IaaC) using Terraform/Cloud Formation Template/ ARM Template
• Scripting in Bash/Python/Go
• Microservices, Database, API implementation
• Monitoring Tools, such as Prometheus/Jager/Grafana /AppDynamic, DataDog, Nagios etc.)
• Agile/Scrum process

Why Work Here? Because You’ll Matter. We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up. Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere. EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC Helix salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of Helix's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At Helix, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $129,375 - $215,625