Digital Signage Engineer

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Providing Level 2 technical support, configuration, and maintenance for digital signage platforms across enterprise environments.
• Troubleshooting and resolving digital signage hardware, software, playback, content, and network-related incidents escalated from Level 1 support within agreed SLA timelines.
• Configuring, deploying, and maintaining digital signage players, displays, System-on-Chip devices, and content management platforms.
• Performing root cause analysis for recurring or complex issues and implementing permanent fixes to improve service reliability.
• Supporting content scheduling, playback validation, media optimization, and resolution of content delivery issues.
• Monitoring system health, performance, uptime, connectivity, and device availability using remote monitoring and device management tools.
• Applying firmware, operating system, application, and configuration updates in accordance with approved change management processes.
• Maintaining accurate technical documentation, runbooks, asset records, configuration details, and operational procedures.
• Liaising with vendors, third-party support teams, and internal stakeholders for issue resolution, escalations, upgrades, and service improvements.
• Supporting new installations, upgrades, pilots, proof-of-concept deployments, and large-scale rollout activities.
• Providing guidance and mentoring to Level 1 support engineers to improve first-line resolution capability and knowledge sharing.
• Supporting digital signage CMS platforms such as BrightSign, Scala, Appspace, SignageLive, and Four Winds Interactive.
• Working with media players and display platforms, including BrightSign, Android, Windows, Tizen, webOS, LCD, LED, and video wall technologies.
• Troubleshooting networking issues related to digital signage environments, including TCP/IP, DNS, DHCP, VLANs, and VPN connectivity.
• Using scripting or automation basics, such as PowerShell or Bash, to support operational checks and efficiency improvements where applicable.
• Ensuring digital signage endpoint devices comply with cybersecurity principles, network standards, corporate IT requirements, and governance processes.
• Collaborating with Level 3 engineers, project teams, vendors, clients, and stakeholders to ensure high availability, performance, and service continuity.
• Participating in on-call or out-of-hours support when required for critical incidents, deployments, or service-impacting activities.

• Bachelor’s degree in Information Technology, Computer Science, Electronics, AV Engineering, Telecommunications, or a related field, or equivalent professional experience.
• Minimum 3- 5 years of experience in digital signage, AV systems, or IT support roles in enterprise or managed services environments.
• Proven experience supporting enterprise or large-scale digital signage deployments.
• Experience working in a service desk, managed services, or operational support environment.
• Experience supporting Windows, Linux, Android, or embedded player platforms.
• Strong understanding of AV, digital signage, and IT infrastructure concepts.
• Experience with digital signage CMS platforms such as BrightSign, Scala, Appspace, SignageLive, and Four Winds Interactive.
• Experience with media players and System-on-Chip displays, including BrightSign, Android, Windows, Tizen, and webOS platforms.
• Knowledge of display technologies, including LCD, LED, and video walls.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Knowledge of operating systems including Windows, Linux, and Android.
• Experience using remote monitoring and device management tools for digital signage environments.
• Understanding of content formats, codecs, media optimization, and playback best practices.
• Basic scripting or automation knowledge, such as PowerShell or Bash, is desirable.
• Understanding of cybersecurity principles related to endpoint devices and enterprise network environments.
• Exposure to incident, problem, and change management processes.
• Strong analytical and structured troubleshooting skills, with the ability to resolve complex technical issues independently.
• Customer-focused mindset with strong attention to service quality, uptime, and user experience.
• Good communication skills, with the ability to engage effectively with clients, stakeholders, vendors, and technical teams.
• Ability to manage multiple incidents, priorities, escalations, and SLA-driven activities simultaneously.
• Methodical approach to documentation, change control, asset records, and operational procedures.
• Willingness to work on-call or outside business hours when required.
• CompTIA A+, Network+, or ITF+ certification is desirable.
• AVIXA CTS or CTS-I certification is desirable.
• Vendor certifications such as BrightSign, Samsung, LG, Scala, or Appspace are advantageous.
• ITIL Foundation certification is desirable.
• Excellent command of both spoken and written English and German.