Mobile Application Support Specialist

About Us

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

We are looking for a proactive and detail-oriented Apps Team Agent to join our dynamic team. In this role, you will be responsible for creating, upgrading, and maintaining high-quality mobile applications while ensuring a seamless experience for our clients. You will handle app submissions, resolve rejections, and deliver end-to-end solutions for publishing apps on the Google Play Store and Apple App Store. Candidates with knowledge or experience in account management will have an added advantage, as they can assist clients in optimizing their app presence and increasing order volumes.

Key Responsibilities

App Development - Customization-

• Build and configure mobile applications based on client specifications, ensuring compliance with industry standards.
• Customize apps with required features, designs, logos, and naming conventions as per client requirements.
• Upgrade existing apps to ensure compatibility with the latest OS and devices.
• Conduct regular reviews to maintain app performance, security, and user experience. Redesign apps to meet franchise or reseller needs, incorporating branding and themes.

App Submission - Compliance-

• Submit apps to Google Play Store and Apple App Store while adhering to platform guidelines.
• Handle app rejections by diagnosing issues, implementing changes, and resubmitting.
• Ensure all apps meet compliance standards and are published successfully.

Franchise - Reseller App Management-

• Manage and upgrade franchise and reseller apps to maintain consistency.
• Offer technical assistance to franchise partners and resellers, resolving issues promptly.

Documentation - Reporting-

• Maintain detailed documentation for app configurations, updates, and resolutions.
• Provide regular reports on app development, submission status, and upgrades to management.

Client Engagement - Optimization-

• Leverage account management knowledge to guide clients in improving their app’s visibility and features.
• Analyze app performance data and suggest optimizations to enhance engagement and conversions.
• Assist clients in utilizing key app features to boost sales and improve user experience.
• Work closely with internal teams to ensure smooth integration of updates and new functionalities.
• Identify opportunities for app-based promotions and help clients leverage analytics for business growth.
• Provide insights on customer order trends and recommend app-level enhancements to maximize revenue.

Requirements

Requirements:

• Strong understanding of mobile application architecture and development lifecycle.
• Comprehensive knowledge of Foodhub products, features, and client offerings.
• Excellent time management skills to meet deadlines effectively.
• Flexibility to work in rotational shifts and rotational week-offs.
• Strong verbal and written communication skills for effective stakeholder interactions.
• Experience in HTML, CSS, React, Python, and manual testing is an added advantage.
• Understanding of account management principles, including client relationship management and performance tracking.
• Analytical skills to assess sales and app performance data for business improvements.
• Experience in customer engagement strategies to drive order growth and enhance app usage.
• Strong problem-solving skills to address client concerns and improve their app experience.

Benefits

• Medical Insurance
• Incentives
• Cab Facilities - Pickup & Drop

Attachments

• Apps Team - Elite.pdf
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