Customer Service Engineer for Virtual Manufacturing & Costing simulation software

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Provide Technical Support, Sales Support and Training for Cadence MSC Virtual Manufacturing & Costing (VMC) product lines Simufact and FTI; contribute to the product documentation, training materials and similar.

Responsibilities:

• Application and support of manufacturing simulation in an international environment.
• Helpdesk support for our customers and international sales partners (web portal, e-mail and telephone) to resolve customer issues.
• Creation of application examples, tutorials, training material and other documentation for our software. Define and promote industry best practices.
• Preparation and conduction of mainly customer-specific training courses.
• Independent and autonomous conduction of service projects.
• Thoroughly document product issues, interact effectively with colleagues in Product Development, sales, support, and other departments.
• Drive product evolution and quality via feedback to other groups in the company.
• As part of all tasks: continuously analyze the fields of application of our simulation and investigate potential improvements in modeling, numeric and implementation.