Customer Success & Growth Manager

Job Description

NielsenIQ BookData 

London, UK 

This full-time role will require you to work closely with the Head of Business Development to drive revenue growth through the development of business opportunities and new revenue streams across both new and existing clients. In addition, you will be required to ensure accurate, up-to-date and consistent commercial management of client accounts across the commercial team. The role will also support the successful onboarding and early-stage development of new clients, ensuring strong initial engagement and long-term value realisation and enhancing the overall client experience across the business. 

The role combines business development, sales and commercial operations responsibilities, the latter of which will ensure a consistent and structured approach to revenue generation, client set-up, sales documentation and data management across the commercial team.  

The person applying for this role should be highly organised, commercially aware, proactive and a strong communicator, with the ability to manage multiple priorities and stakeholders. 

Salary: 32200 GBP to 33000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Role Purpose 

1. To support the Head of Business Development in driving revenue growth through new business development and structured client sales across the wider team. 

1. To manage and deliver non-client and client ad hoc sales opportunities, working in collaboration with Account Managers to maximise revenue. 

1. To ensure consistency and accuracy in CRM management, commercial documentation and sales processes. 

1. To support early-stage client success by onboarding new clients and identifying opportunities to grow entry-level accounts. 

1. To support the Commercial Director to improve the efficiency and scalability of the commercial function through better systems, processes and coordination. 

Key responsibilities: 

1. To support revenue growth through new business development and expansion of existing opportunities and explore and commercialise BookData products and services to prospective clients within and outside of the Book Industry. 

2. To manage a pipeline of and execute non-client and client ad hoc sales opportunities in partnership with the Head of Business Development and the Account Management team. 

3. To contribute to the consistency and effectiveness of the commercial function through strong CRM and process management and  support the onboarding and early-stage development of new clients to maximise engagement and retention. 

4. To become an integral member of our team, to contribute knowledge, skills and ideas for the wider business benefit and to drive your own development and career path. 

Role Specifics: 

Business Development 

• Develop a solid understanding of our data solutions, customers and the industry to support business growth. 
• Support the identification and development of new prospects and revenue opportunities and assist in building and maintaining a strong sales pipeline. 
• Support proposal development, pricing and commercial documentation and contribute to event and award-related sales activity. 

Ad Hoc Sales Management 

• Own the end-to-end management of client ad hoc sales requests and opportunities. Work closely with Account Managers to identify, prioritise and convert ad hoc revenue opportunities and prepare proposals, pricing and commercial recommendations for ad hoc work. 
• Ensure timely follow-up and delivery of ad hoc sales to maximise revenue conversion and maintain clear visibility of ad hoc sales activity and ensure accurate recording in CRM. 

CRM & Commercial Operations 

• Maintain accurate and up-to-date records in the CRM (Salesforce) system, including: Client records, proposals, pricing and commercial documentation. Submit and manage billing requests and liaise with the accounts team and ensure consistency in CRM usage across the commercial team. 
• Support pipeline management and reporting and contribute to improving commercial processes, pricing consistency and documentation standards. 

Client Onboarding & Early-Stage Success 

• Lead the onboarding of new clients, including account setup and initial engagement and provide introductory guidance on systems, helpdesk and services. 
• Deliver initial product walkthroughs and training where required and ensure a smooth transition and formal handover to the Account Management team. Support early-stage client engagement to maximise value and retention. 

Internal Collaboration & Enablement 

Work closely with Business Development, Account Management, Marketing and Finance teams and support the wider team with commercial queries, documentation and process guidance. Contribute ideas to improve efficiency, consistency and scalability of the commercial function. 

Knowledge and Skills 

1. Strong commercial awareness and judgement  and highly organised with strong attention to detail.
2. Excellent communication skills (written and verbal), strong interpersonal and stakeholder management skills.
3. Ability to manage multiple priorities and deadlines, proactive and solution-oriented mindset 
4. Strong Excel skills, experience with CRM systems (Salesforce preferred) 
5. Customer-focused with an understanding of client lifecycle management 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion