Director of Business Solution Delivery

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.

Job Summary

Responsible for managing the full lifecycle of business solutions, from planning and design to implementation and ongoing support, ensuring successful delivery and alignment with SmartBorder business goals and organizational objectives. Lead a team of Technology leaders, Product Owners/Managers, Business Analysts, Project Managers, UX Designers, Software Engineers (front-end, middleware, backend, UI, BI), Solution Architects, Quality Assurance Engineers/Testers, including external service providers and vendor resources across the globe.

Key Duties & Responsibilities

• Building an Integrated Technology Roadmap
• Enterprise Application & Solution Support
• People Leadership.
• Delivery of Strategic Projects and Critical Investments

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Deep understanding of enterprise software solution delivery, including custom development, COTS/SaaS platforms, system integrations, and data platforms.
• Strong knowledge of SDLC methodologies (Agile, Scrum, Kanban, hybrid Agile/Waterfall) and when to apply each based on business risk and complexity.
• Proven ability to translate business strategy and operational needs into executable technology roadmaps and delivery plans.
• Expertise in stakeholder management, including executive communication, expectation setting, and conflict resolution.
• Strong financial and delivery governance skills, including budget management, capacity planning, forecasting, and ROI justification.
• Experience leading cross-functional teams spanning product, engineering, QA, architecture, operations, and external vendors.
• Ability to establish and enforce delivery standards, quality metrics, and continuous improvement practices.
• Solid understanding of enterprise architecture concepts, data flows, security considerations, and integration patterns (without needing to be hands-on).
• Exceptional leadership, coaching, and organizational skills with the ability to scale teams and processes.
• Strong analytical, problem-solving, and decision-making skills in complex, fast-moving environments.

10 + years of progressive experience

Team management experience

P&L ownership experience

EDUCATION

Required: Bachelors Degree or equivalent in Information Systems

Preferred: Masters Degree or equivalent in Computer Science or Business

Certifications Description

• Relevant certifications are a plus, such as:
• PMP or PgMP
• Agile/Scrum certifications (CSM, SAFe, or equivalent)
• ITIL or service delivery certifications
• Cloud, architecture, or delivery governance certifications
  

Coaches, assigns tasks and monitors work of others. Provides hiring, firing, promoting and performance appraisal recommendations.

Full hiring, firing, performance appraisal responsibility. Plans departmental work, staff developmental and training needs.

Manages staff through subordinate managers.

Budget/expense responsibility (support functions)

We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Location: NY Amherst - US083