IT Infrastructure Manager

Responsibilities include:

• Develop and maintain the organization’s IT infrastructure roadmap aligned with business, resiliency, and security objectives.
• Evaluate emerging technologies and recommend modernization initiatives.
• Establish and enforce infrastructure standards, architecture guidelines, SLAs, and governance.
• Oversee day-to-day operations of data centers, networks, servers, virtualization, storage, backup, cloud, and disaster recovery environments.
• Manage ITIL-based incident, problem, and change management processes.
• Manage Microsoft 365, collaboration platforms, and endpoint management solutions.
• Support the implementation and maintenance of cybersecurity controls and vulnerability management practices.
• Lead disaster recovery and business continuity planning and testing.
• Manage, mentor, evaluate, and develop infrastructure, network, systems, and technical support staff while driving accountability, operational efficiency, and service quality.
• Manage vendor relationships, contracts, and service-level agreements for infrastructure services.
• Lead infrastructure components of enterprise IT initiatives and projects.
• Serve as the senior technical escalation point for complex infrastructure issues involving networking, virtualization, servers, storage, backup, cybersecurity, and disaster recovery.
• Review and approve major infrastructure designs, technology selections, and technical implementations.
• All other duties as assigned.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field; master’s degree or MBA preferred.
• 7 years of infrastructure engineering experience required.
• 4 years of leadership or management experience required.
• Direct experience managing and supporting a large internal enterprise infrastructure environment is required, including ownership of production on-premises and hybrid infrastructure environments consisting of campus networking, data center operations, virtualization, storage, backup, disaster recovery, and multi-site connectivity.
• Proficiency with VMware, Windows Server, and Linux platforms (RHEL, Rocky, Ubuntu).
• Experience with enterprise firewalls, switching, routing, and wireless networking, including Palo Alto, Aruba, or ProCurve technologies.
• Experience supporting multi-site environments and working within ITIL-based operational frameworks.
• Hands-on experience designing, implementing, and supporting enterprise infrastructure technologies is required.
• Experience supporting enterprise environments with 600 users, multiple physical locations, and 24x7 operational requirements.
• Must be capable of independently reviewing technical designs, conducting architecture reviews, troubleshooting complex infrastructure issues, and mentoring infrastructure engineers.
• Certifications such as ITIL, CCNP, Azure/AWS are a plus.
• Experience in regulated environments (Utilities, Government, Healthcare) is a plus.

*The Authority may accept an equivalent combination of education and experience to meet the requirements*

Interested candidates should submit their application and resume, including salary requirements via the SCWA website (www.scwa.com) and click on “Career Opportunities”. Salary is commensurate with education and experience within the range of $140,000-150,000 per year. Suffolk County residence is highly preferred.

(The Authority shall not employ relatives of employees as defined to mean an employee's spouse, child, stepchild, stepparent or direct descendant of grandparents of the employee as defined in the New York State General Municipal Law 810.)