Cloud Technical Account Manager

OCI Technical Account Manager (TAM)

Location: Beijing / Shanghai / Shenzhen / Guangzhou

Role Type: Individual Contributor

About the Role

The OCI Technical Account Manager (TAM) is a strategic post-sales technical advisor responsible for ensuring the success of key Oracle Cloud Infrastructure customers. In this role, you will partner with enterprise customers to help them operate, optimize, and expand their OCI environments while maintaining high levels of reliability, security, and performance.

As a TAM, you will build deep relationships with customer technical stakeholders and gain a comprehensive understanding of their cloud architecture, workloads, and operational priorities. You will proactively guide customers on OCI best practices, help mitigate operational risks, and drive continuous improvement of their cloud environments.

This role requires a strong combination of technical expertise, customer engagement skills, and cross-functional collaboration. You will work closely with OCI Support, Engineering, Product, and Sales teams to resolve critical issues, improve service quality, and accelerate customer adoption of OCI services.

Success in this role is measured by customer satisfaction, platform stability, successful cloud adoption, and the ability to proactively identify and mitigate risks before they impact production workloads.

What You’ll Do

Trusted Technical Advisor

• Serve as the primary technical point of contact for assigned strategic OCI customers.
• Build trusted relationships with customer architects, engineering teams, and IT leadership.
• Provide guidance on OCI architecture design, operational best practices, and service optimization.

Customer Success & Cloud Adoption

• Help customers successfully adopt and expand OCI services by identifying opportunities to improve architecture, scalability, and operational efficiency.
• Guide customers on best practices for high availability, security, cost optimization, and workload performance.
• Partner with Sales and Solution Engineering teams to support long-term cloud adoption strategies.

Operational Governance

• Conduct regular service reviews with customers, including architecture discussions, operational health checks, and performance reviews.
• Provide insights on service utilization, reliability, and operational improvements.
• Help customers establish operational processes aligned with cloud best practices.

Incident & Escalation Management

• Act as the technical escalation point for high-impact incidents affecting assigned customers.
• Coordinate with OCI Support, Engineering, and Operations teams to drive timely resolution of critical issues.
• Provide clear and consistent communication to customers throughout the incident lifecycle.

Proactive Risk Management

• Analyze customer architectures, usage patterns, and operational metrics to identify potential risks.
• Recommend preventive actions to improve system reliability, resilience, and security.
• Assist customers in implementing architecture improvements and operational safeguards.

Cross-Functional Collaboration

• Work closely with OCI Support, Product Management, Engineering, and Sales teams to advocate for customer needs.
• Provide feedback from customer engagements to help improve OCI services, tooling, and documentation.

Technical Enablement

• Deliver technical briefings, architecture workshops, and operational guidance for customers.
• Help customers adopt new OCI capabilities and cloud-native architectures.

What You Bring

Minimum Qualifications

Education

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Experience

• 6+ years of experience in cloud infrastructure, technical support, site reliability engineering, or solution architecture roles.
• Experience working directly with enterprise customers in technical advisory, support, or architecture engagements.

Technical Expertise

• Strong understanding of cloud infrastructure technologies including compute, networking, storage, and security.
• Experience troubleshooting complex production environments and distributed systems.
• Ability to analyze customer architectures and recommend improvements for scalability, resilience, and performance.

Communication & Stakeholder Management

• Strong communication and presentation skills with the ability to engage both technical and business stakeholders.
• Proven ability to build trusted relationships with customer technical teams.

Preferred Qualifications

• Hands-on experience with Oracle Cloud Infrastructure or other public cloud platforms (AWS, GCP, Azure).
• Cloud architecture or cloud operations experience in enterprise environments.
• Experience supporting mission-critical workloads or large-scale distributed systems.
• Familiarity with automation, scripting, or infrastructure-as-code tools.
• Professional cloud certifications such as OCI, AWS, or GCP.