COE Specialist I

About the Role

At Uber, providing excellent customer support that establishes trust for riders and driver partners - our community - is a core feature of our product experience! We help people resolve their issues and turn unhappy users into our most loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

What You'll Do

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a passionate advocate for users while answering any questions that come your way.
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.

-Croatian language B2 level

-English language B2 level

-6 months of previous experience in customer support

-Exceptional communication skills: Effective communicator, verbal & written.

-Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.

-Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.

-Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.

-An Owner: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.

-Passionate: A genuine passion for Uber and exceptional customer support experiences

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Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.