Customer Service Representative & Back-Office Administrator

Job Title: Customer Service Representative & Back-Office Administrator

Location: Remote – Mexico or Colombia

Type of Contract: Full-Time | Remote (EOR) Salary: $1,500 USD/month Language Requirements: Near-Native English (Spoken & Written) – Required

We are seeking a skilled Customer Service Representative & Back-Office Administrator with experience in customer support, scheduling, and administrative operations to join our growing team. You will play a key role in handling customer interactions, coordinating dumpster rental operations, managing billing activities, and supporting back-office processes for U.S.-based service businesses. Your work will directly impact customer satisfaction, operational efficiency, and revenue retention across client accounts.

Key Responsibilities

- Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses. - Create, update, and manage customer orders within Docket and other operational platforms. - Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution. - Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy. - Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot. - Resolve routine customer inquiries independently while escalating complex issues appropriately. - Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality. Must-Have Qualifications

- English fluency with clear verbal communication skills and a professional phone presence. - Based in Mexico or Colombia and available to work full-time during U.S. Central Time business hours. - Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination. - Strong technical aptitude with the ability to quickly learn and navigate new software platforms. - Excellent organizational skills with strong attention to detail and accuracy. - Ability to work independently, exercise sound judgment, and manage multiple priorities effectively. - Reliable home office setup with stable high-speed internet, a quiet work environment, and a dependable computer. Preferred Qualifications

- Experience using Docket, JustCall, HubSpot, or GoHighLevel. - Previous experience in logistics, dispatch, scheduling, field services, transportation, waste management, or home services industries. - Bilingual English and Spanish. - Experience supporting U.S.-based customers and service-oriented businesses. Schedule

- Full-time, Monday through Friday. - You will work a set eight-hour shift within a coverage window of 7:00 AM to 5:00 PM Central; this seat's shift is approximately 8:00 AM to 5:00 PM Central - Consistent attendance and punctuality are required to ensure live client coverage during business hours. What Success Looks Like

- Customer calls are answered promptly, professionally, and with a positive attitude. - Orders are entered accurately and completed correctly the first time. - Scheduling and dispatch activities run smoothly with minimal errors. - Billing records remain accurate and current. - Sales leads are consistently followed up on and documented. - Processes are executed reliably, consistently, and with a strong sense of ownership.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-service-representative-back-office-administrator-nearshore-business-solutions