Linux Support Engineer

Qualifications and requirements

Must-have Competences:

• Experience in System Administration and Customer Support
• 2 years of experience working with Linux and good knowledge of Linux-based environments (Ubuntu, RedHat, Centos).
• Sufficient understanding of networking and simple troubleshooting
• Proficiency in managing virtualization technologies such as OpenVZ, KVM, and SolusVM.
• Expertise in monitoring systems like Zabbix, Nagios, Grafana, and Prometheus for maintaining robust infrastructure performance.
• Proficiency in shell scripting using Bash for automation and task simplification.
• Availability to work from 9 AM to 5 PM EST.

Projects

Want to do meaningful work at a company trusted by users worldwide since 2008? Join RapidSeedbox as a Linux Support Engineer and help shape exceptional user experiences while championing digital freedom.

About us:

RapidSeedbox is a remote B2C subscription based SaaS company with a mission to provide online anonymity to people worldwide & to provide data accessible in fast, reliable, and private ways making public web data accessible to all.

Watch the introductory video of our CEO and Founder: https://www.youtube.com/watch?v=Rn5O4Xy1B7g

Our core values are:

• Excellence in everything we do (“I go above and beyond”)
• Ownership and responsibility (“I own it”)
• Continuously push the limits (“I don’t accept no as an answer. No is just an option”)
• Openness & cooperation (“Everyone matters”)

Your responsibilities

As a Linux Support Engineer at our company, you will provide world-class technical support to our customers and Linux system administration support to the company’s infrastructure.

You will be responsible for:

• Providing world-class support to our customers with technical and non-technical issues, with 95%+ positively rated conversations (out of all rated conversations.)
• You are 99.5% capable of resolving all customer inquiries, tickets, and warnings generated by monitoring systems without the intervention of L2 and L3 support.
• Writing excellent articles for our clients and maintaining existing ones, to improve the efficiency of our support system and add more value to our customers.
• Taking QA (Quality assurance) duties throughout the organization to test our deliverables.
• Providing exceptional onboarding experiences for new users, especially in the first 90 days (when most clients churn), through great support
• Demonstrate a consistent desire for learning and growth in your field and role by asking specific questions and making suggestions for improvement.
• Submitting required reports regularly and maintaining ownership of your key performance indicators (the critical driving numbers of your seat).

What’s in it for you

• Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
• Unlimited Paid Time Off: Take as many days as you need to ensure you are well-rested and ready to tackle new challenges.
• Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
• Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.

Desirable skills

• Experience in WHMCS and Intercom is not obligatory, but very welcomed