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STI Linkedin · Posted 5mo ago

Desktop Support Technician - Columbia, SC

Seychelles

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Indexed description

  • Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
  • Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
  • Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
  • Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
  • Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
  • Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
  • Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
  • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
  • Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
  • Performs other related duties as required.

Required Skills

  • 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
  • 4+ years of experience in computer deployments, operation, and repair
  • 4+ years of experience in hardware and software installation
  • 4+ years of experience with Microsoft Endpoint Configuration Manager

Preferred Skills

  • Experience working with a help desk ticketing system
  • Experience with NTS Network
  • Experience with Active Directory or InTune

Required Education/Certifications

  • High School diploma.
  • Associate or a bachelor’s degree in a related field. May be substituted for required work experience.
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