TikTok Shop - Account Manager, Home & Lifestyle (Vietnam)

Responsibilities

Home & Lifestyle is one of the most dynamic categories in e-commerce, driving both traffic and sales through fast trends, campaigns, and creator engagement.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Identify new partnership opportunities that align with merchants' short- and long-term growth plans and establish JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications:
- Minimum Bachelor's Degree or above
- 4+ years experience in e-commerce; direct experience in relevant categories preferred
- Excellent interpersonal and negotiation skills
- Proficient in Excel and PowerPoint

Preferred Qualifications:
- Attention to detail, affinity with numbers, logical and problem solving skill
- Strong connections with brands and big sellers are preferred
- A good team player, fast learner and open to changes