Scheduling Coordinator

• THIS POSITION IS IN-OFFICE

The Scheduling Coordinator is responsible for coordinating and maintaining caregiver schedules to ensure consistent and reliable care delivery for home healthcare clients. This in-office role manages scheduling for 50+ caregivers using WellSky, responds to daily scheduling changes, and supports agency operations through accurate reporting and effective communication. The Scheduling Coordinator will also participate in a shared on-call rotation by carrying the office on-call cellphone as assigned.

Key Responsibilities

Create, manage, and maintain daily and weekly schedules for 50+ caregivers using WellSky

Assign caregivers to client cases based on availability, skills, certifications, and care needs

Respond promptly to caregiver call-offs, emergencies, and last-minute schedule changes

Communicate schedule updates clearly and professionally with caregivers via phone, text, and system notifications

Ensure appropriate staffing coverage to meet client care requirements

Monitor caregiver availability, time-off requests, and scheduling conflicts

Prepare and distribute weekly scheduling reports for leadership review

Maintain accurate and up-to-date scheduling records and documentation in WellSky

Collaborate with office staff and leadership to anticipate staffing needs

Assist with caregiver on-boarding by supporting initial schedule placement

Participate in a rotating on-call schedule by carrying the shared office on-call cellphone as assigned

Maintain confidentiality and professionalism when handling sensitive information

Qualifications

High school diploma or equivalent required

Previous Scheduling Or Administrative Experience Preferred

Experience in home healthcare or home care scheduling preferred

Strong organizational and time-management skills

Ability to multitask and work effectively in a fast-paced environment

Excellent verbal communication and customer service skills

Comfortable using scheduling software; WellSky experience preferred

Detail-oriented with strong problem-solving abilities

Preferred Skills & Attributes

Ability to remain calm and solutions-focused during high-pressure situations

Strong interpersonal and communication skills

Dependable, punctual, and team-oriented

Flexibility and adaptability to changing schedules and staffing needs

Work Environment & Schedule

In-office position

Full-time role in a fast-paced home healthcare setting

Participation in a rotating on-call schedule required; on-call cellphone is shared among office staff

Occasional overtime, early mornings, or weekends may be required based on coverage needs