Regional Facilities Manager

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places.

Location: Swords

Overview of the role:

The Regional Facilities Manager is responsible for leading the maintenance and operational performance of multiple facilities within a designated region. The role ensures sites are safe, fully functional, and compliant with relevant legislation and standards, while effectively managing budgets, team performance, service partners, and client expectations.

Key Responsibilities:

• Facility Operations
• Oversee day-to-day operations across all retail facilities within the region.
• Ensure facilities are maintained to a high standard and comply with applicable safety requirements.
• Develop, implement, and continuously improve planned and reactive maintenance schedules and procedures.
• Conduct operational audits and drive corrective actions where required.
• Compile asset condition assessment reports and support lifecycle planning.
• Oversee and monitor all work order activity to mitigate risk and ensure KPI timeframes are achieved.
• Budget Management
• Prepare, manage, and report on the facilities budget for the region.
• Monitor expenditure, forecast costs, and ensure cost-effective delivery of services.
• Identify and implement cost-saving initiatives without compromising compliance or service quality.
• Staff Management
• Recruit, train, and supervise facilities staff and/or technicians supporting the region.
• Set objectives, conduct performance reviews, and provide ongoing coaching, training, and development.
• Foster a positive, inclusive, and high-performance working environment.
• Vendor Management
• Manage relationships with external vendors and service providers.
• Support contract negotiation and ensure services are delivered in line with agreed scope, SLAs, and KPIs.
• Review vendor performance and address non-conformance, performance issues, or service failures.
• Compliance and Safety
• Ensure all facilities comply with requirements of relevant regulatory bodies and internal standards.
• Carry out regular safety inspections and ensure hazards are identified, logged, and closed out.
• Ensure RAMS content is aligned to work activities, providing guidance and support to contractors and self-delivery technicians.
• Project Management
• Oversee facility improvement, refurbishment, and renewal projects.
• Coordinate contractors and stakeholders to ensure projects are delivered safely, on time, and within budget.
• Track progress, manage risks and issues, and provide timely updates to stakeholders.
• Reporting and Documentation
• Maintain accurate records relating to facility operations, planned and reactive maintenance, compliance, and expenditure.
• Prepare regular reports and performance updates for senior management and the Account Manager.
• Ensure all documentation is current, controlled, and readily accessible.

About You:

Qualifications and Experience:

• Bachelor's degree in Facilities Management or a related technical discipline (or equivalent experience).
• Minimum 7 years' experience in facilities management, including at least 5 years in a supervisory/lead role.
• Strong working knowledge of building services/systems, planned and reactive maintenance, and statutory compliance.
• Demonstrable organisational, planning, and leadership capability across multi-site operations.
• Excellent communication and stakeholder-management skills, with the ability to influence at all levels.
• Proven experience managing subcontractors/service partners, including performance management against SLAs/KPIs and management of permits-to-work.
• Proficient in facilities management systems/CMMS and Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong understanding of statutory compliance for building operations (e.g., health & safety, fire safety, and inspection regimes), with experience preparing for audits and closing out corrective actions.
• Advanced reporting capability (e.g., Excel analysis, KPI dashboards, and monthly performance packs) with the ability to present insights and recommendations to senior stakeholders.
• Past experience working with CAFM systems and a strong understanding of building maintenance requirements.
• Travel within the region (Leinster) is required.
• Regular site visits are a core requirement; flexibility to travel at short notice to support operational priorities.
• Participation in an out-of-hours on-call / emergency response arrangement may be required.

Key Skills and Competencies:

• Strong customer focus with the ability to manage expectations and deliver to agreed KPIs/SLAs.
• Commercial awareness, including budgeting, cost control, and value-for-money decision making.
• Sound understanding of risk management and safe systems of work, including reviewing RAMS.
• Ability to prioritise and coordinate multiple workstreams across geographically dispersed sites.
• High attention to detail with strong reporting and documentation discipline.
• Collaborative and solutions-focused leader who thrives in a positive team environment; mentors and develops team members, communicates clearly, makes timely and difficult decisions when required, builds strong client partnerships through active listening, and prioritises robust operations at all times.
• Strategic thinker with strong analytical capability-able to interpret data to identify best solutions and areas for improvement, and produce clear, fact-based reports that enable key stakeholders to make timely, well-defined decisions.
• Confident in incident management and escalation-able to assess risk, coordinate rapid response, communicate status/ETAs, and deliver root-cause analysis with corrective and preventative actions.
• Drives operational excellence through clear governance (SOPs, planned maintenance compliance, audit action tracking), continuous improvement, and lessons-learned implementation.

Benefits:

• 25 days annual leave.

Annual leave purchase scheme (buy up to 5 extra days of annual leave per year)

• Branded commercial vehicle
• Laptop and phone
• Pension - 5% Employer Contribution
• Free virtual GP service
• Access to our Employee Assistance Programme (EAP)
• Mi Recognition (Thanking employees for a job well done ranging from €25 - €250)
• Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie)
• Long service awards (Ranging from €50-€300)
• Mi Deals (Fantastic savings at high street stores)
• A non-contributory life assurance scheme
• Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)
• Bike2Work Scheme
• Tax Saver Scheme
• Educational Support
• Learning & development (access to 200 courses on our L&D platform)

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.

Mitie is an equal opportunity employer.