Senior Co-pilot & AI Enablement Engineer

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Role Overview:

The Copilot & AI Enablement Engineer is the central point of contact for Microsoft 365 Copilot, Copilot Studio, and AI agents at Keyloop. This role exists to protect and maximise the company’s AI investment by ensuring Copilot and agent capabilities are implemented safely, governed correctly, adopted effectively, and aligned with Power Platform environments and security controls.

Contribution Level:

Sits at the intersection of AI enablement, Power Platform engineering, security collaboration, and user adoption. Works closely with IT, Security, the AI CoE, and the wider Keyloop community to ensure Copilot and AI agents are safe, scalable, governed, and genuinely valuable to the business.

Roles & responsibilities

1. Copilot & AI Point of Contact (Enterprise)

• Act as the named escalation and advisory contact for Microsoft 365 Copilot, Copilot Studio, and AI agents across the business
• Provide clear guidance on what Copilot can be used for, what should use agents, and when alternative tools are appropriate
• Support departments with use-case validation, feasibility discussions, and safe adoption paths
2. Copilot Studio & Agent Enablement
• Support the design, build, and lifecycle management of Copilot Studio agents, including:
  • Internal knowledge agents (HR, IT, onboarding, policy, community)
  • Process agents (approvals, triage, routing, automation)
  • Support and troubleshooting agents
  • Define and maintain agent design standards, including:
    • Prompt structure
    • Guardrails and safe-response patterns
    • Knowledge scoping and grounding
    • Manage agent sharing, permissions, and environment placement
    3. Power Platform & AI Integration
    • Own the relationship between Copilot, Power Automate, Power Apps, Dataverse, and connectors
    • Support AI-assisted workflows such as:
      • Email and request classification
      • Automated routing and escalation
      • Audit tagging and reporting
      • Ensure flows and agents are environment-safe, service-account-backed where required, and resilient to leaver scenarios
      4. Governance, Security & Risk Alignment
      • Partner with Information Security and the AI CoE to ensure:
        • Copilot usage aligns with enterprise data protection and Microsoft Product Terms
        • Agent access follows identity, permissions, and Zero Trust standards
        • Shadow AI risk is reduced through approved alternatives
        • Help define and maintain AI usage patterns, agent governance rules, and environment/sharing controls
        5. Adoption, Community & Enablement
        • Actively support and grow the Copilot community, including:
          • Sharing best-practice prompts and patterns
          • Maintaining Copilot learning hubs and shared resources
          • Supporting department-specific enablement (Finance, HR, Product, IT)
          • Contribute to training, roadshows, and internal communications around Copilot and agents
          • Encourage self-service creation while providing guardrails and escalation paths
          6. Measurement, Insights & Continuous Improvement
          • Track and report on Copilot and agent adoption, usage patterns, and productivity indicators
          • Feed insights into ROI discussions, licensing strategy, and roadmap prioritisation
          Stay current with Microsoft Copilot and Power Platform roadmap changes and translate them into practical guidance

Experience and skillsets required:

Essential

• Strong hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Dataverse)
• Working knowledge of Microsoft 365 Copilot and Copilot Studio
• Experience supporting low-code / no-code solutions in an enterprise environment
• Ability to explain complex AI concepts to non-technical audiences
• Strong stakeholder management across IT, Security, and business teams

Desirable

• Experience with AI governance, security, or compliance
• Exposure to agent design patterns and conversational AI
• Familiarity with Microsoft Graph, permissions models, and environment strategy
• Experience supporting enterprise adoption or Centres of Excellence

Skills and Abilities:

Problem Solving & Technical Aptitude

• Ability to diagnose and resolve issues across Copilot, Power Platform, and AI agent environments
• Strong analytical thinking for use-case validation and feasibility assessment

Communication & Stakeholder Engagement

• Excellent communicator, able to translate complex AI and technical concepts for non-technical audiences
• Strong relationship-building skills across IT, Security, AI CoE, and business departments

Governance & Risk Awareness

• Understanding of enterprise data protection, identity management, and Zero Trust principles
• Ability to define and enforce AI usage patterns, agent governance rules, and security controls

Autonomy & Collaboration

• Demonstrates rigour, structure, and the ability to work autonomously
• Comfortable working across multiple teams and stakeholders in a fast-paced environment
• Proactive in driving adoption, community engagement, and continuous improvement

Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply. "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."