Account Manager

As an Account Manager (AM) on Empowered Hospitality’s Talent team, you will own day-to-day delivery for a portfolio of recruiting accounts. You’ll serve as the primary point of contact for requisition intake and hiring-process coordination—translating client needs into clear search plans, partnering with our recruiters to submit strong candidates, and guiding clients through effective interviewing and offer decision-making. You’ll also contribute to cross-sell opportunities with our HR team for services such as onboarding support, benefits, payroll, and a host of other areas where our HR team can add value.

This is a role for someone who thrives in a fast-paced, client-facing environment, is highly organized, and brings strong judgment to balancing candidate experience with client expectations. You will help set the tone for each search, keep stakeholders aligned, and proactively remove obstacles so our Talent team can move quickly and deliver consistently excellent outcomes.

Core Competencies

• Client & Stakeholder Management: Building trust with clients and internal teams through clear communication, responsiveness, and follow-through
• Requisition Intake & Role Scoping: Gathering requirements and defining success profiles, must-haves, timelines, and hiring process steps
• Recruiting Workflow Coordination: Partnering with recruiters to prioritize pipelines, align on target profiles, and keep searches moving from intake through offer
• Candidate Presentation & Communication: Submitting candidates with strong written summaries and maintaining timely, professional communication with all parties
• Process & Data Discipline: Managing accurate requisition and candidate activity in the ATS/CRM and using data to drive next steps
• Client Advisory (Interviewing & Offers): Coaching clients on interview best practices, decision-making, and smooth, competitive offer processes

Role Responsibilities

• Own a portfolio of recruiting accounts, acting as the primary point of contact and ensuring an organized, high-touch client experience
• Lead requisition intake and search kickoff: confirm role scope, success profile, compensation targets, hiring process, stakeholders, and timeline
• Partner with recruiters to set sourcing strategy, calibrate on candidate quality, and adjust search direction based on market feedback
• Manage candidate flow from screening through submission: present candidates with clear summaries, align on next steps, and drive timely client feedback
• Coordinate interviews end-to-end: scheduling, preparation materials, feedback capture, and consistent communication to protect candidate experience
• Advise clients on effective interviewing: align interview panels, share structured interview guidance, and set clear evaluation criteria
• Support offer development and closing: align compensation, coordinate references (as needed), manage offer logistics, and help navigate negotiations
• Run a consistent client communication cadence (e.g., weekly check-ins) to provide pipeline updates, confirm priorities, and drive fast decisions
• Maintain accurate documentation and data in the ATS/CRM, and provide clear reporting on pipeline health and search progress
• Identify risks and bottlenecks early (profile misalignment, slow feedback, scheduling constraints, compensation gaps) and drive resolution with clients and internal teams
• Deepen client relationships by sharing market insights, setting expectations, and identifying opportunities to expand or improve support
• Improve our delivery by contributing to standardized templates, playbooks, and process enhancements across the recruiting account lifecycle

Experience & Education

• 4-8 years’ experience in a client-facing role within recruiting, staffing, HR consulting, or related professional services
• Comfort managing multiple searches at once, balancing priorities, and keeping stakeholders aligned against deadlines
• Strong written and verbal communication skills, including confidence presenting updates and recommendations to clients
• Proficiency with applicant tracking systems and a strong knowledge of Microsoft Office
• Working knowledge of interview processes and offer/closing workflows, with the ability to guide clients and candidates through a positive, professional experience
• Hospitality industry experience and/or prior agency recruiting experience is a plus
• Bachelor’s degree in business, communications, human resources, or related field

What's in it for you?

• Compensation: $100-120k + performance-based bonus
• Vacation: 15 days PTO + 10 company holidays
• Healthcare: Medical, Dental and Vision coverage
• Retirement & financial: 401(k) with employer match; pre-tax commuter, medical and childcare benefits; monthly cell phone and internet reimbursement; company laptop, home office reimbursement
• Lifestyle support: Work-from-home flexibility; WeWork membership; team-building events; tuition reimbursement; employee recognition program

*You must be based in the NYC metro area to be considered for this position

Empowered Hospitality (including affiliates) is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.