IT Support Engineer

We’re seeking an IT Support Engineer to provide hands-on technical support for end users, systems, and applications. This role is key to maintaining reliable IT operations and delivering a strong customer experience across onsite and remote environments.

What You’ll Do

• Provide Tier 1-3 support for devices, software, and systems.
• Troubleshoot hardware, software, and network issues.
• Manage service tickets and meet SLAs.
• Support Microsoft 365, Windows OS, and Azure AD.
• Handle user account setup, onboarding, and offboarding.
• Assist with networking (VPN, Wi-Fi, firewalls).
• Perform system updates, patching, and maintenance.
• Document issues and escalate when needed.

What You Bring

• 2-5 years of IT support or help desk experience.
• Strong knowledge of Windows and Microsoft 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems and remote tools.
• Strong troubleshooting, communication, and customer service skills.

Nice To Have

• Experience with Azure, Intune, or SCCM.
• Exposure to cybersecurity tools (MFA, EDR).
• Certifications (CompTIA A+, Network+, Microsoft).

Additional Info

• Mix of onsite and remote support.
• Occasional after-hours or on-call work.

About Custom Computer Specialists

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.