Collections Account Manager - Bilingual (Spanish)

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts
• Prioritizes collections of accounts within team
• Identifies process gaps and recommends solutions for improvements
• Problem solves a solution for early defaults and collapses and presents to management
• Responsible for reducing the collapse rate
• Track and report (excel and qualitative feedback) on work queue results
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
• Responsible for operational issues
• Performs other duties as assigned

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
• Ability to speak Spanish fluently in a professional setting.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills