SAP Application Engineer

Foxconn System LLC

Job Description – IT SAP Application Engineer (DTS)

FSLA Status: Exempt

Location: Lordstown, OH

Reports To: IT Application Manager

Direct Reports: None

Primary Function: The IT SAP Application Engineer (DTS) is responsible for the installation, maintenance, and troubleshooting of designated computer applications (SAP). This includes working with end users to resolve issues, as well as developing and implementing new applications where applicable. Responsibilities also include monitoring 3rd party providers/vendors (i.e., SLA & other monitoring tools). In conjunction with the rest of the Technology team, this position will contribute to the Company’s bottom line by improving efficiencies through help desk tickets and supporting development as needed.

Duties And Responsibilities

• Install, maintain and support SAP implementations.
• Work with end users to resolve issues related to Sales & Production Orders, BOMs, Routings, MRP, STOs, Forecast, Demand, Capacity Planning, Subcontracting and Scheduling Agreements.
• Troubleshoot complex issues regarding Raw Material and Finish Good Traceability Setup (Warehouse Serialization).
• Understanding of SAP ERP modules (i.e., MM, SD, PP).
• Document application processes and procedures. Stay up to date on new technologies and applications.
• Quick understanding and learning of complex Supply Chain systems.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed.
• Ensure testing activities within given systems are being executed according to test plan.
• Provide mentoring / training to team members.
• Respond to user requests for assistance with system functionality.
• Submit issues to appropriate vendors that are outside the scope of local IT.

Required Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry standard technical certifications or equivalent field experience may substitute.

Required Experience

• 5+ years proven application support experience.
• Manufacturing experience in Production environments using SAP is required.
• Supply Chain experience in Manufacturing environments using SAP is required.
• Material and Finish Goods Quality module in SAP is desirable.
• Previous configuration/troubleshooting of SAP Fiori Apps, CDS Views and Reporting/Dashboards is desirable.
• Knowledge of at least one Manufacturing Supply Chain Control Tower system (either commercial or in-house) and its associated KPIs is required.
• Experience installing, configuring, documenting, testing, training, and implementing new applications.

Required Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Requires Skills/Licenses/Certifications

• Strong computer, hardware, software, and analytical skills.
• Proven ability to assess business needs and translate them into relevant solutions.
• On/off shift support will be needed for project startup support.
• Willing and able to participate in the on-call schedule/rotation.
• Strong written and verbal communication skills. Able to communicate well, verbally and in writing, and have strong reading comprehension and listening skills.
• Strong multi-tasking, problem solving and time management skills.
• Have a desire to learn and develop technical skills to keep current with changing operations.
• Demonstrate process skills – ability to adapt to an ever-changing manufacturing environment and understanding of process operations.
• A self-starter who can identify, prioritize, and accomplish multiple tasks.

Physical Demands & Working Conditions

• Number of hours a team member working in this position must:

Stand 1 – 2 hours

Walk 1 – 2 hours

Sit 4 – 5 hours

• Maximum weight limit & frequency that this position generally requires a team member to LIFT/CARRY:

Lift/Carry Frequency

0 – 10 lbs. 1 – 3 hours

10 – 25 lbs.

25 – 45 lbs. < 1 hours

45+ lbs. 0 hours

• Frequency with which a team member working in this position performs the following activities:

Seldom

Occasionally

Frequently

Constantly

0-1 hrs

1-3 hrs

3-5 hrs

5-8 hrs

Climbing

X

Squatting

X

Stooping

X

Kneeling

X

Grasping

X

Reaching

X

Pushing/Pulling

X

Keyboarding

X

Safety

Must embrace Safety as a personal best practice by adhering to all safe work practices and following all applicable rules and regulations. 100% participation in Safety training activities is required.