Cloud Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Support Engineer in United States.

This role offers the opportunity to take ownership of a modern cloud infrastructure environment during a critical phase of cloud transformation and operational scaling. You will serve as a key technical expert across Microsoft 365, Azure, identity management, automation, and endpoint administration while helping optimize reliability, security, and operational efficiency. Working within a small and agile IT team, you will have a high level of autonomy and direct influence on infrastructure strategy, tooling, and cloud operations. The position combines hands-on technical execution with process improvement, automation, and cross-functional collaboration. You will contribute to cloud governance, deployment operations, cost optimization, and endpoint management while supporting business-critical systems across the organization. This is an excellent opportunity for an experienced infrastructure professional who thrives in fast-paced environments and enjoys solving complex technical challenges with meaningful ownership and impact.

Accountabilities:

• Manage and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, Intune, and tenant-level administration.
• Administer Azure infrastructure and identity environments, including Entra ID, Active Directory, RBAC, networking, governance, and cloud security configurations.
• Build and maintain automation workflows using PowerShell, Python, Microsoft Graph API, and Power Automate to improve operational efficiency and reduce manual tasks.
• Support cloud migration initiatives, infrastructure modernization, and long-term platform scalability strategies.
• Manage endpoint administration across macOS and Windows environments using JAMF and Intune.
• Execute and support structured production deployment processes, including Salesforce-related operational deployments.
• Monitor and optimize Azure costs, Microsoft licensing utilization, and cloud resource management.
• Serve as an escalation point for complex infrastructure, identity, networking, and endpoint issues during operational and on-call support rotations.
• Maintain technical documentation, operational runbooks, and internal knowledge-sharing resources.
• Collaborate with vendors, SaaS providers, and internal stakeholders to support operational excellence and continuous improvement initiatives.

Requirements:

• 5–7+ years of experience in IT infrastructure, cloud engineering, or systems administration roles with a strong focus on Microsoft cloud technologies.
• Deep hands-on expertise with Azure, Microsoft 365, Exchange Online, Teams, SharePoint, Intune, and Entra ID environments.
• Strong understanding of Active Directory administration, identity lifecycle management, and domain controller operations.
• Experience with automation and scripting using PowerShell and/or Python, including familiarity with Microsoft Graph API integrations.
• Practical experience designing and maintaining Power Automate workflows and business process automation.
• Knowledge of Azure governance, networking fundamentals, cloud security best practices, and resource optimization.
• Experience with structured deployment processes, release management, or Salesforce production support operations.
• Strong troubleshooting capabilities across cloud infrastructure, identity management, endpoints, and networking environments.
• Ability to work independently, prioritize effectively, and solve ambiguous technical challenges with minimal supervision.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience preferred.

Benefits:

• Competitive salary ranging from $120,000 to $150,000 USD plus discretionary annual bonus eligibility up to 10%.
• Fully remote work environment within the United States with EST working hours.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Flexible spending accounts (FSA), health savings accounts (HSA), and dependent care benefits.
• Generous paid parental and bonding leave programs.
• Flexible paid time off policy plus company holidays.
• Monthly wellness and internet reimbursement programs.
• Professional development support including certifications and leadership coaching.
• Access to mental health and wellness resources.
• Opportunity to work in a collaborative, agile, and high-impact technology environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1