E-commerce Sales & Operations Assistant (f/m/div.)

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential. 

Job Description

The SAD project is a strategic European initiative within Bosch focused on growing the Direct-to Consumer (D2C) business for Power Tools through marketplaces, digital channels, and future eShops. The Lisbon Hub acts as a strategic and operational support center for several European markets, working closely with international teams across e-commerce, marketing, logistics, customer support, IT, and finance. Our goal is to build a strong, customer-centric, and scalable D2C business while continuously improving the digital customer experience and operational efficiency. We are a dynamic, flexible, and collaborative team, adapting our roles and responsibilities as the project evolves and grows. This international environment encourages continuous learning, innovation, cross-functional collaboration, and personal development.

Your contribution to something big: 

As the E-commerce Sales & Operations Assistant, you will be at the forefront of driving and optimizing our regional online sales performance. Your role will encompass a range of responsibilities aimed at maximizing sales, enhancing user experience, and ensuring alignment with global commercial standards. You'll have the following responsibilities:

• Performance Optimization: Continuously monitor and enhance sales performance and on-site conversion rates (CVR) for our regional D2C webshop and marketplaces;
• Sales Performance: Drive and optimize sales across the regional D2C webshop and marketplaces to meet and exceed P&L targets and sales metrics;
• Commercial Guidelines: Implement global commercial guidelines and 4P strategies across the regional webshop and marketplaces, ensuring:
  • Pricing aligns with global pricing rules and corridors;
  • Product availability and exclusives adhere to assortment structures and guidelines. o Promotion rules follow global D2C standards;
  • Webshop and marketplaces operate in line with local platform guidelines.
• Market Focus: Concentrate efforts on key European markets;
• Collaboration: Coordinate regularly with the regional head of Europe, webshop capability owners, and maintain strong relationships with regional marketplace managers, including monitoring terms and conditions (T&C) and service level agreements (SLA).

Qualifications

What distinguishes you:

• Education: A university degree in business economics, ideally paired with a passion for business informatics or a related field;
• Personality: Exceptional communication skills, a strong drive for sales, and a commitment to continuous learning;
• Work Method: Analytical, innovative, solution-oriented, strategic, and goal-focused;
• Experience: 2-5 years of experience in managing webshops, marketplaces, online marketing, and sales. Preferably in an agency or industries such as consumer electronics, fashion or telecommunication;
• Technical Know-how: In-depth knowledge of technologies and trends in webshops, marketplaces, online marketing, and sales, including Commerce Tools, employee shops, and MoR concepts. Analytical skills including the use of Microsoft Packages, especially Excel (Advance).

Additional Information

Work #LikeABosch means:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site

📚 Training opportunities

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

🚉 Great access to public transports

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!