Site Reliability Engineer, Global E-Commerce

Responsibilities

The Global E-commerce Service Architecture team ensures the availability, scalability, and resilience of TikTok's e-commerce platform in the U.S., partnering closely with product and engineering teams to operate reliable, large-scale production systems.

We are seeking a Senior Site Reliability Engineer (SRE) to advance the stability and resilience of TikTok Global E-commerce services in the U.S. In this role, you will strengthen disaster recovery readiness, optimize infrastructure capacity, and elevate service stability.

Key Responsibilities:
- Data Center Disaster Recovery: Ensure services maintain disaster recovery capabilities under normal operations, including contingency planning and drills, capacity assurance, and effective response in disaster scenarios.
- Resource Management & Capacity Planning: Manage and plan server and compute resources, including resource restructuring, overall capacity planning, and dynamic scaling, to support reliable business deployment and operations.
- Service Stability Improvement: Establish and enhance service monitoring systems to enable timely alerting on failures and rapid issue identification and resolution. Partner with Business stakeholders to conduct ongoing stability governance.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 5 years of experience in Site Reliability Engineering, infrastructure, or production engineering roles.
- Proficiency in at least one programming language (e.g., Go, Python, or Java).
- Strong understanding of Linux systems, networking fundamentals, and distributed systems architecture.
- Experience operating services in cloud-native or large-scale production environments.

Preferred Qualifications:
- Experience supporting high-traffic e-commerce or internet platforms.
- Experience in designing, operating, and troubleshooting large-scale distributed systems.
- Strong communication and cross-functional collaboration skills, with a high sense of ownership and accountability.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $212800 - $387600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.