Commercial Lines Account Manager

Job Summary

The Commercial Lines Account Manager works in conjunction with the Producer and Marketing in analyzing risk exposure and providing insurance solutions to meet our client’s needs. This position regularly exercises discretion and independent judgment on accounts including but not limited to evaluating and negotiating coverage and pricing, and interpreting, and implementing company policies and procedures. The Account Manager is a subject matter expert in their field and provides a consultative, strategic approach to the execution of day-to-day customer service activities for assigned accounts and can resolve complex customer service problems. The Account Manager initiates the renewal process including preparing submission to proposing and binding coverages as need. This position also performs all other duties required to establish, service, and maintain accounts.

Essential Functions

• Assist in developing retention strategy with Producer and Marketing
• Prepare and deliver complete and accurate submissions including Acord Applications, supplemental applications, and additional underwriting information as needed
• Prepare and present coverage recommendations to client
• Bind coverage in compliance with subjectivities as required by the carrier, state statute and/or Surplus Lines Association.
• Review policy documents ensuring coverage is as requested and submit all necessary changes to the carrier
• Manage day-to-day client requests including but not limited to policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; audit review; certificates of insurance; evidence of property; and cancellation/reinstatements.
• Review client contracts and recommend risk solutions and coverage placements
• Identify potential exposures and develop cross sell opportunities
• Maintain agency management system ensuring all data is accurate, complete, well documented and up to date in accordance with company policy.
• Perform other duties as requested or required.

• Maintain a high degree of technical competence and industry expertise
• Capable and willing to make sound decisions in unusual circumstances
• Ability to handle stress of short time constraints and manage change
• Ability to exercise independent judgment to conceptualize solutions for client needs
• Build strong working relationships with internal team, clients and carrier partners
• Exceptional multi-tasking, organizational, time management, and prioritization skills
• Strong analytical, problem solving and decision-making skills
• Must be a self-starter, imaginative and creative with exceptional communication skills, both verbal and written.
• Exercise high level of confidentiality

• 2-20 Property & Casualty License required
• 5+ years' experience working for a retail brokerage
• College degree or equivalent work experience
• ARM, AAI, CPCU or CIC Designation or ability to obtain

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO)

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!