客户代表Account Executive

岗位概述 Role Summary 客户执行负责日常客户服务任务，包括文件准备、数据录入与基础沟通支持。该职位是客户服务团队的基础执行角色，确保操作准确性并支持整体服务流程。 The Account Executive is responsible for executing day-to-day client service tasks, including document preparation, data entry, and basic client communication. This role ensures operational accuracy and supports the overall service workflow. ________________________________________ 🧩 核心职责 Key Responsibilities

• 维护客户档案，更新内部系统数据
• 协调内部团队回复常规客户咨询，复杂问题及时升级
• 负责客户关系的维护与管理，持续提升客户满意度，并主动挖掘客户潜在需求
• 支持客户的月度账单及跟进客户回款情况
• 协助客户接入流程的其他相关的行政支持
• Maintain client records and update internal systems
• Coordinate with internal teams for responding to client inquiries and escalate complex issues
• Responsible for maintaining and managing client relationships, continuously enhancing client satisfaction, and proactively identifying potential client needs.
• Support monthly billing and collection processes
• Assist in client onboarding procedures and other administrative tasks ________________________________________ 🎯 资格与技能Qualifications & Skills
• 本科及以上学历，专业为英语、会计、金融、工商管理、法律与经济学优先。
• 具备基本的会计和税务原则知识，熟悉财务报表及行政流程。
• 优先考虑具有客户管理、咨询或相关专业服务销售经验的候选人；在国际公司担任客户经理的经验将被视为加分项。
• 具备有效的倾听和解决问题的态度，能够帮助团队完成时间紧迫的任务。
• 具备英语和普通话的商务水平，意大利语、法语、德语或西班牙语流利者优先。
• 熟练掌握 MS Office 办公软件，能够撰写和理解复杂邮件。
• 举止得体，学习能力强，注重细节，充满热情且具备自我驱动力。
• 能够独立开展项目，同时有效协助同事处理复杂请求。
• Bachelor’s degree or above, degree in English, Accounting, Finance, Business Administration, or Law & Economics is preferred.
• Basic knowledge of accounting and taxation principles, familiarity with financial statements & administrative procedures.
• Preference is given to candidates with experience in customer management, consulting sales, or related professional services; account manager experience at international companies is a plus.
• Effective listening and problem-solving attitude helping the team to meet time-sensitive deadlines.
• Business proficiency in English and Mandarin is a must, fluency in Italian, French, German or Spanish is a plus.
• Good knowledge of MS Office Package ability to draft/understand elaborate emails.
• Well-mannered, fast learning with a passion for details and self-motivated.
• Able to carry on projects independently while effectively assisting colleagues on complex requests.