Líder de Suporte a Aplicações CAD/CAE - Sênior

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Líder de Suporte a Aplicações CAD/CAE - Sênior in Brazil.

You will lead a highly technical application support function focused on engineering and design tools used across global industrial environments. This role combines technical expertise, operational coordination, and leadership to ensure the stability and performance of CAD/CAE ecosystems critical to engineering workflows. You will act as a key bridge between offshore support teams, onsite leadership, users, and vendors, ensuring incidents and requests are handled efficiently and with high quality. The position requires strong ownership of complex issues, especially those related to engineering applications, licensing, and performance. You will also contribute to continuous improvement, troubleshooting standardization, and service reliability. This is a senior role in a global IT environment, with high visibility and impact on engineering productivity.

Accountabilities:

• Analyze incoming incidents and service requests, prioritizing tasks based on urgency and business impact, ensuring timely resolution.
• Coordinate offshore support teams and collaborate with onsite leadership to manage daily operations and support activities.
• Provide regular status updates and reporting to onsite leadership and key stakeholders.
• Work closely with SMEs and key users to gather requirements, understand issues, and ensure effective problem resolution.
• Coordinate with external vendors to manage bugs, escalations, patches, and application fixes.
• Oversee installation, configuration, and updates of CAD/CAE and engineering applications.
• Manage licensing administration for tools such as Autodesk, Bentley, Bluebeam, and other COTS solutions, including allocation, troubleshooting, and optimization.
• Handle complex application support issues including performance problems, integration failures, and licensing incidents.
• Ensure adherence to ITIL processes across incident, problem, change, and knowledge management.
• Take ownership of escalated and high-priority incidents (P1/P2), ensuring resolution within SLA requirements.
• Collaborate with infrastructure, network, security, and EUC teams to resolve cross-functional technical issues.
• Contribute to continuous improvement initiatives, including reporting, automation, and process optimization.

Requirements:

• Solid understanding of ITIL framework, including Incident, Problem, Change, Knowledge Management, CMDB/CI concepts, and SLA governance.
• Hands-on experience with installation, configuration, and support of CAD/CAE and engineering applications.
• Proven experience managing licensing for tools such as Autodesk, Bentley, Bluebeam, AutoCAD, Revit, Civil 3D, BIM tools, and related plugins.
• Strong troubleshooting skills across application issues, performance degradation, integration failures, and licensing errors.
• Experience working in complex IT environments with cross-functional collaboration.
• Bachelor’s degree completed in a relevant field.
• Advanced English proficiency (mandatory, with interview in English).
• Strong communication, organization, and stakeholder management skills.

Nice to have:

• Previous experience in leadership or mentoring technical teams.
• Experience managing teams with more than 10 members.
• Exposure to reporting on license usage, ticket trends, and recurring issue analysis.
• Knowledge of automation initiatives and service improvement practices.
• Familiarity with PLM (Product Lifecycle Management) environments.
• Experience working with Network, Active Directory, SCCM, Security, and End-User Computing teams.
• French language skills.
• Experience handling complex escalations and owning critical incidents end-to-end.

Benefits:

• Medical assistance for employees and dependents with nationwide coverage (Bradesco or Unimed).
• Dental assistance with national coverage.
• Meal or food allowance (employee’s choice).
• Childcare assistance.
• Life insurance for employees and dependents.
• Gympass access for employees and dependents.
• Employee Assistance Program offering financial, legal, social, and psychological support 24/7.
• Discounts and partnerships with universities and language schools.
• Banking benefits with reduced rates and special conditions.
• Payroll-deducted credit options.
• Certification reimbursement programs.
• Access to extensive training platforms covering thousands of technical and soft skills topics.
• Recognition programs for tenure and employee referrals.
• Wellness initiatives promoting physical activity and health.
• International career opportunities depending on business needs.
• CLT contract with indefinite duration.
• Fully remote position, open to candidates anywhere in Brazil.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1