Director, Resident Engineering

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Resident Engineering in the United States.

This senior leadership role sits at the intersection of customer success, technical consulting, and enterprise cybersecurity operations. You will lead teams responsible for ensuring large-scale customers maximize the value of advanced security platforms in complex, high-stakes environments. Acting as a strategic partner to executive stakeholders, you will help align technology adoption with business objectives while driving measurable outcomes in security posture and ROI. This role combines hands-on technical depth with leadership responsibilities, requiring both strategic vision and operational excellence. You will oversee post-implementation engagement, escalation management, and long-term customer health across enterprise accounts. Operating in a fast-paced SaaS and cybersecurity environment, you will directly influence customer retention, expansion, and satisfaction at scale.

Accountabilities

You will lead and develop a team of Resident Engineers responsible for managing enterprise customer environments and ensuring successful platform adoption. You will act as a senior escalation point while shaping customer success strategy and driving measurable business outcomes.

• Lead, mentor, and scale a team of Resident Engineers supporting top-tier enterprise customers
• Serve as the primary post-implementation escalation owner, ensuring rapid resolution of critical customer issues
• Build and maintain trusted advisor relationships with customer executives and technical stakeholders
• Drive product adoption by aligning platform capabilities with customer business goals and use cases
• Collaborate with Customer Experience and Sales teams to support renewals, expansions, and success planning
• Oversee execution of customer health checks, business value assessments, and adoption strategies
• Define and track KPIs for the Resident Engineering function and identify renewal and churn risks
• Capture and communicate customer feedback to influence product and service improvements

Requirements

You bring deep experience in customer-facing technical leadership roles within SaaS or cybersecurity environments, with strong expertise in enterprise systems, security architectures, and customer success operations. You are comfortable balancing strategic leadership with hands-on technical engagement.

• 7+ years of experience in customer success, consulting, or technical services within SaaS or cybersecurity organizations
• 4+ years of experience leading technical services or resident engineering teams supporting enterprise customers
• Strong expertise in IAM, security architectures, cloud environments, and hybrid/on-premise systems
• Background in consulting, implementation, or systems integration across enterprise platforms
• Experience with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Workday, Google Workspace, Box, NetSuite)
• Proven ability to manage escalations, drive issue resolution, and operate in high-pressure environments
• Strong leadership, stakeholder management, and executive communication skills
• Bachelor’s degree or equivalent practical experience
• Willingness to travel up to 35%

Benefits

• Competitive base salary ranging from $175,000 to $210,000 depending on experience and location
• Additional compensation may include bonuses, commissions, equity, and performance incentives
• Comprehensive health, dental, and vision insurance coverage
• Paid time off, paid holidays, and flexible discretionary time off policies
• Strong focus on work-life balance and employee wellbeing
• Inclusive and diverse workplace culture supporting professional growth
• Opportunity to work with cutting-edge cybersecurity technology at enterprise scale

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1