Account Manager

Careers

Account Manager/ Senior Account Manager

Account Manager/ Senior Account Manager

bengaluru / Hyderabad / mumbai / Pune

Roles and Responsibilities

• Primarily will be Management role working with the team to ensure that all field Services (Orientation, School Search, Home Finding & Settling In) are delivered by the Destination Consultant teams
• Based on the requirement, will need to delivery on ground Services – Orientation, School Search, Home Finding & Settling In for Premium clients
• Responsible for Overall service delivery for key accounts
• Responsible to ensure all reports for key clients and accounts are maintained and updated
• Responsible to ensure all assignments/ services are delivered on time, processes are followed and documentation guidelines adhered to
• Be a single point of contact for key customers
• Business Account Management/ Relationship Management
• For assignments being delivered for premium clients, be a single point of contact for the transferee and family to ensure seamless delivery of service.
• Manage transferee expectations in line with client policy and transferee needs.
• Manage suppliers to ensure support as per client brief.
• Ensure that there is zero conflict of interest.
• Ensure continuous value addition and cost savings for the transferee and the client.
• Deliver services as per the scope of work ordered.
• Ensure availability, responsiveness, and reliability.
• Submit reports to Management in a timely manner.

Experience and Knowledge Desired

• 6+ Years experience working in Relocation/ Mobility Industry Or 8+ Years Working Experience in a Service industry (candidates with Relocation/ Mobility Industry will be given preference)
• Knowledge of: Local Area/ City; Local Real Estate Market (Rental), International Schooling is essential
• Work Experience in a Process-based Industry/ Work and excellent skill to ensure adapting and compliance to a process
• Minimum Education required is Graduation
• Experience of having worked in a Team environment

Other Skills Required

• High level of proficiency in MS Word
• High level of proficiency in MS Excel
• High level of proficiency in MS PowerPoint
• High level of proficiency in Outlook Express/ Microsoft Outlook
• High Proficiency in Email Writing Skills
• Experience (or Ability) to learn and work on Customized software interfaces of web-based software(s) used in the Relocation Industry
• Experience in liaising with Government Department/ Agencies will be helpful
• Experience in Relocation/ Mobility Industry - Relocation Services (Home Finding, Look-See/ Orientation Program, Settling In Support, etc.) is required
• Exhibit Customer Relationship Management Skills
• Flexible to travel to other locations for work will be Plus

Soft Skills

• Highly proficient communication skills (As the candidate will be interacting with international clients)
• Fast Learner
• Self-Driven to learn – adapt – implement
• Preferably trained in communication skills especially on email writing etiquettes
• Positive attitude towards self and others is a must
• Willing to adapt to various cultures and situations
• Self-motivated
• Intellectual mindset
• Positive Inter-Personal skills for being adept to working with individuals from varied backgrounds
• Problem-solving skills
• Meticulous at work
• Proactive

Added advantages

• International working exposure (living/ working in another country)
• Services Industry background experience (Hospitality/ Travel/ HR services/ Relocation) will be preferred
• Any previous experience in real estate services with a successful track record will be preferred
• Fluent with local language in the city where the individual is seeking employment

Apply to the Job

Email us at [email protected]