Mercor
Himalayas · Posted 1mo ago
Technical Support Engineer | Upto $50K/yr
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Indexed description
Technical Support Engineer responsible for investigating talent-reported issues, debugging AI and SaaS stack, and communicating with customers. Must-have qualifications include debugging web applications, experience with modern web applications, and AI systems.
Requirements
- Ability to debug web applications
- Degree in Computer Science, Software Engineering, or related technical field from a top-tier institution or prior experience at a high-growth technology startup
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications
- Comfortable with AI systems. Experience with LLMs, agents, or generative models
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents)
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops
- Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus
Originally posted on Himalayas
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