Customer Service Representative

Position Summary

TACO Seating is seeking a full-time Customer Service Representative to deliver high-quality, efficient support to our customers. This role is responsible for daily customer interactions, account management, and coordination with internal teams to ensure an exceptional customer experience. This position reports directly to the Customer Service Manager.

Key Responsibilities

• Handle customer phone calls and emails in a professional, knowledgeable, and timely manner
• Manage a portfolio of strategic customer accounts, anticipating needs and ensuring requirements are met
• Execute outbound calling campaigns to support sales and customer engagement initiatives
• Meet and exceed individual sales and customer service goals
• Serve as a key point of contact for internal customer service-related inquiries
• Participate in regular account reviews, product discussions, forecasting, and performance analysis
• Process purchase orders and return requests accurately and efficiently
• Identify and support continuous improvement opportunities to enhance service and operational efficiency
• Provide detailed reporting and statistical feedback on customer service performance
• Maintain adherence to departmental procedures, policies, and strategic initiatives

• Support team members and internal partners as needed
• Participate in training and professional development opportunities
• Perform other duties as assigned

• Strong customer service mindset with a proactive, solutions-oriented approach
• B2B customer service experience in a non-transactional environment
• Experience in Recreational Marine, Manufacturing, or Distribution industries is a plus
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, and results-driven
• Experience with CRM systems (Salesforce preferred)
• Strong time management and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to work both independently and collaboratively in a fast-paced environment

• Primarily sedentary role with frequent communication via phone, email, and in person
• Occasional standing and walking; ability to lift up to 10 pounds
• Requires visual acuity and communication ability for computer-based work

At TACO Seating, you’ll be part of a collaborative team committed to quality, innovation, and customer satisfaction. We value employees who are driven, adaptable, and eager to contribute to continuous improvement.

Additional Information

This job description is not intended to be all-inclusive. Responsibilities may evolve based on business needs. Employment is at-will and may be terminated by either party at any time, in accordance with applicable laws.

TACO Seating is an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled).

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