Client Account Manager

Description

HoMedics is a privately-owned multinational company headquartered in Commerce Township, Michigan. Over the past 35 years, HoMedics has grown into a world leader in developing, marketing and distributing personal care, wellness and consumer electronics products. The Company’s products are sold under the HoMedics brand name, as well as other recognizable brands, including HMDX, Jam, Obusforme, Salter, Ellia, and House of Marley.

This success is attributable to innovation, speed to market, and depth/breadth of distribution. Growth has been both organic and through acquisitions. HoMedics extensive line of personal wellness products strives to promote overall well-being and create a healthy home environment that helps relax the body, renew the spirit, de-stress and simplify life. HoMedics has a full line of wellness products, including back, neck, foot and handheld massagers, sound spas, footbaths, essential oils and diffusers, humidifiers, air purifiers, blood pressure monitors, and more. The HoMedics brand is synonymous with innovation, especially in the massage category where the brand enjoys dominant market share.

HoMedics products are sold in more than 60 countries throughout North and South America, Central America, the Asia-Pacific region, Europe, Middle East and Africa, with North America representing 65% of the Company’s revenues. Products are sold in brick and mortar and online retail across all channels of distribution including mass, specialty, department store, club and drug, as well as independent distributors. As a private, family-owned organization, culture is a very important part of the experience at HoMedics. The operating style is fast-paced, innovative, and commercially driven. Adequate structure, nimbleness, and speed to market are key attributes of the Company’s culture and critical reason behind continued successes.

Role Overview

FKA Brands is building an exciting and new scalable services platform that allows brands to plug into our infrastructure across sales, retail penetration, supply chain, China sourcing, product development, compliance, regulatory, creative/packaging and more.

The Client Account Manager is the owner of the day-to-day relationship between FKA and the brands we service. This role serves as both the external face of FKA and the internal operator who ensures work moves efficiently across teams.

This role sits at the intersection of account leadership, program management, and operational execution. The right candidate is experienced enough in product, sales, and marketing to speak credibly with founders and executives, while also being structured and disciplined enough to drive delivery.

This person will help establish the operating foundation for scaling FKA’s services offering.

Key Responsibilities

Client Ownership & Leadership

• Serve as the primary point of contact for assigned brand partners
• Build trusted relationships with founders and senior operators
• Translate brand goals into clear, actionable workstreams
• Maintain clarity around scope, priorities, timelines, and outcomes

Cross-Functional Execution

• Coordinate and align internal teams across sales, supply chain, China sourcing, product development, and creative/marketing
• Lead structured weekly and monthly operating cadences
• Ensure accountability without unnecessary bureaucracy

Strategic Communication & Synthesis

• Distill complex inputs into clear, concise direction
• Act as the translator between commercial, creative, and operational teams
• Ensure all stakeholders understand what is happening, why it matters, and what comes next
• Surface risks, misalignment, and bottlenecks early

Program & Delivery Management

• Own execution against agreed-upon scopes and timelines
• Track milestones, dependencies, and deliverables
• Drive decisions and resolve blockers to keep momentum high
• Balance speed, quality, and practicality

Building for Scale

• Help define how FKA’s services model scales across multiple brands
• Contribute to SOPs, onboarding frameworks, and communication workflows
• Identify opportunities for repeatability while preserving flexibility

What Success Looks Like

• Clients feel supported, informed, and confident
• Internal teams are aligned and operating efficiently
• Fewer dropped balls and faster decision-making
• Cleaner handoffs and clearer accountability
• A services model that becomes easier to sell, deliver, and scale

Position Requirements

Qualifications & Experience

• 6–10+ years experience in account leadership, operations, or program management
• Experience working with consumer brands, retail-driven if possible
• Exposure to at least two of: retail sales, product development, sourcing, supply chain, creative/marketing
• Comfortable working with founders and executives

ATTRIBUTES WE VALUE

• Strong operational judgment
• Commercial and product fluency
• Clear, direct communicator
• Comfortable with ambiguity
• Systems- and scale-oriented

WHY THIS ROLE MATTERS

This role is central to FKA’s growth strategy. The Client Operations Lead helps transform internal capabilities into a repeatable, scalable services platform that creates real value for brand partners and long-term leverage for FKA.

About the Organization Founded in 1987, FKA is a leader in consumer health, wellness, home environment, consumer electronics, and lifestyle products. Our family of brands includes HoMedics, the #1 brand in massage; and The House of Marley, a high-performance audio brand developed in partnership with the Bob Marley family. We distribute our products to more than 60 countries throughout North and South America, Central America, the Asia-Pacific region, and Europe, Africa, and the Middle East.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.