Head of Global Account Management - DACH

🪐 Discover our galaxy Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 850,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Explore your future career 🔭

The Head of Global Account Management leads the Global Expansion team within the region. Your mission is to coach and develop a team of Global Account Managers (GAMs) and National Account Managers (NAMs) to ensure exceptional revenue retention, renewal success, and aggressive growth across multinational accounts. You will drive global alignment across Sales, Ops, Legal, Finance, and Product, owning team performance, sales governance, and seamless cross-country execution.

Key responsibilities ✨

• Strategic Leadership: Translate Malt’s global strategy into actionable team priorities, territory mapping, and account allocations.
• Team Development: Manage, coach, and develop team members to elevate their global execution, ensuring a culture of high performance and accountability.
• Sales Governance: Lead rigorous forecasting reviews, ensuring deep MEDDIC discipline, pipeline quality, and impeccable CRM accuracy.
• Deal Strategy & Support: Partner with GAMs on complex negotiations and renewal strategies. You will join strategic client meetings to build rapport with Champions and secure access to Economic Buyers.
• Global Expansion: Oversee the deployment of Malt across different countries and entities, identifying and removing operational blockers to ensure contract revenue realization.
• Cross-Functional Orchestration: Act as the bridge between your team and Ops, Legal, Finance, and Product to approve commercial strategies for major global MSAs and RFPs.
• Performance Monitoring: Proactively identify risks in account health or pipeline and implement corrective actions to ensure targets are hit or exceeded.
• Insight Advocacy: Bring frontline client insights to the Executive Committee (ExCom) and Product teams to influence the future of the Malt platform.

About you 🧑‍🚀

• Proven track record in coaching GAMs, building team capabilities, and driving consistent high performance in a leadership capacity.
• Deep understanding of multi-country enterprise sales cycles, global procurement processes, and complex renewal structures.
• Mastery of forecasting accuracy, sales governance, and process consistency within a CRM (Salesforce).
• Ability to provide strategic guidance on global opportunities and influence C-level stakeholders both internally and externally.
• Experience aligning with Marketing, Product, and Finance to accelerate deals and resolve roadblocks.
• Full professional fluency in English and German.
• Willingness to travel for key client meetings and international events.

How to join the mission? 🚀

• First call with Niko, our Talent Acquisition Lead, to better understand your background, aspirations, and answer any questions you may have. (30-45 minutes)
• Interview with your future manager, Cyrille, to delve into your experience and the specifics of the role. (45-60 minutes)
• Business case in order to assess your technical skills in account development and local prospection.
• Final interview with a C-level executive to discuss Malt’s long-term vision and how you fit into our strategic growth.

Life on planet Malt is the perfect space to thrive personally and professionally 💫 🤝 Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris. 💻 Remote work: Hybrid remote policy - 3 days office / 2 days home-office. 🏖️ Annual leave: 30 days/year. 📆 Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years. 📈 Stock options: Every Malter is entitled to stock options. 🍽️ Lunch vouchers: 6,50€ per day / 15 days a month. 🐶 Dog friendly office: In the heart of Munich/Berlin! ❓ Choose your Benefit: Transport reimbursement, Gym membership, Organic Food voucher or Rydes Mobility App. 📚 Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow. Ready? Get your ticket to Malt 🪐 At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive. Your profile may be subject to background screening. For more information see our candidate privacy policy.