Technical Business Analyst (Servicenow)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Business Analyst (ServiceNow) in the United States.

This role sits at the intersection of business and technology, supporting large-scale digital transformation initiatives within a fast-paced consulting and engineering environment. You will act as a key liaison between stakeholders, developers, QA teams, and designers, ensuring business needs are accurately translated into clear, actionable technical requirements. The position involves working extensively within ServiceNow-driven workflows, helping shape solutions that improve enterprise operations and service delivery. You will contribute to defining user stories, process flows, and functional specifications that guide end-to-end development. The environment is highly collaborative, Agile-driven, and globally distributed, requiring strong communication and coordination skills. This is a high-impact role where clarity, structure, and analytical thinking directly influence project success and delivery quality.

Accountabilities:

• Lead requirements gathering sessions with stakeholders, ensuring accurate capture and documentation of business and technical needs.
• Translate complex business processes into clear user stories, acceptance criteria, and functional/non-functional specifications.
• Work closely with developers, QA teams, designers, and product stakeholders to align requirements throughout the development lifecycle.
• Document process flows, data logic, and system behaviors using approved tools and methodologies.
• Support testing activities, including validation, verification, and operational acceptance testing when required.
• Manage requirement changes and ensure traceability across the project lifecycle.
• Facilitate meetings, workshops, and discussions to gather feedback and refine requirements.
• Ensure high-quality documentation and clear communication across all project stakeholders.
• Coordinate multiple priorities and manage communication across different teams and channels in an Agile environment.

Requirements:

• 12+ years of overall IT experience, with at least 8+ years as a Technical or Techno-Functional Business Analyst.
• Strong hands-on experience with ServiceNow in enterprise environments.
• Solid background working in Agile delivery frameworks and fast-paced, changing environments.
• Proven ability to create detailed functional and non-functional requirements documentation.
• Strong analytical skills with the ability to simplify and structure complex business needs.
• Good understanding of end-to-end software development lifecycle (SDLC) and cross-functional systems.
• Excellent communication skills, with the ability to interact with technical and non-technical stakeholders in English.
• High attention to detail and strong written communication skills.
• Ability to manage multiple projects, priorities, and stakeholder expectations simultaneously.
• Nice to have: experience in the telecommunications domain.

Benefits:

• Fully remote role aligned with US Eastern Time working hours.
• Opportunity to work within a global leader in consulting and digital transformation services.
• Exposure to large-scale enterprise ServiceNow implementations and Agile delivery environments.
• High-impact role with strong ownership over requirements and solution definition.
• Collaboration with diverse, international teams across technology and business functions.
• Dynamic and fast-paced environment offering continuous learning opportunities.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1