Build & Release Support Engineer | CI/CD

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Build & Release Support Engineer | CI/CD in the United States.

This role sits at the heart of large-scale software delivery systems, ensuring developers can build, test, and release code efficiently across global engineering environments. You will support critical CI/CD pipelines that power high-traffic digital products used by millions of end users. Acting as a frontline technical expert, you will troubleshoot build failures, deployment issues, and software supply chain challenges in real time. The role is highly dynamic, combining deep technical investigation with fast-paced operational support across Slack and ticketing systems. You will collaborate with engineering teams across time zones to resolve issues quickly and maintain high developer velocity. This is a hands-on, impact-driven position where reliability, precision, and communication directly influence engineering productivity at scale.

Accountabilities:

• Provide frontline support for CI/CD and build systems by triaging and resolving issues related to pipelines, dependencies, configuration, and deployments.
• Investigate and troubleshoot complex build and release problems across tools such as Jenkins, GitHub Actions, Maven, Docker, and Artifactory.
• Support software delivery workflows by diagnosing incidents, identifying root causes, and guiding engineers through resolution steps.
• Manage concurrent Slack-based conversations and ticket queues while maintaining accuracy, responsiveness, and prioritization.
• Handle escalation processes by performing thorough analysis, collecting relevant logs, and preparing detailed handoffs for downstream teams.
• Contribute to documentation by creating FAQs, troubleshooting guides, and reusable knowledge resources for recurring issues.
• Continuously improve build and release support processes to reduce friction and increase developer efficiency.

Requirements:

• 2–5 years of experience in DevOps, Build/Release Engineering, SRE, or software development roles.
• Strong hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
• Solid understanding of build systems like Maven or Gradle and software supply chain workflows.
• Proficiency with Git, Linux/Unix command line, and scripting (Python and/or Bash).
• Experience working with container technologies such as Docker and Kubernetes.
• Familiarity with artifact repositories (e.g., Artifactory, Nexus) and deployment orchestration tools like Spinnaker.
• Strong troubleshooting mindset with the ability to resolve or isolate complex technical issues independently.
• Excellent written and verbal communication skills, with the ability to support developers in real time.

Benefits:

• Fully remote role with flexibility across multiple Americas time zones.
• Opportunity to support large-scale, high-visibility CI/CD systems used globally.
• Strong focus on learning, hands-on technical growth, and exposure to modern DevOps tooling.
• Collaborative, remote-first environment with a global engineering culture.
• High-impact role directly enabling developer productivity and software delivery at scale.
• Continuous exposure to complex, real-world infrastructure and release engineering challenges.
• Autonomy and trust-based work culture with meaningful technical ownership.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1