Cluster Manager/拠点統括マネージャー（東京）

Cluster Manager Role

Purpose of the position

• Responsible for managing the on-site day-to-day operations of the ‘home’ Post to ensure the facility operations are delivered in line with the specification and contract as agreed with the client.
• Supervises a number of Posts within the Cluster including managing their ‘home’ Post.
• Responsible for managing the local relationship with the client and works in cooperation with the client, their stakeholders and service subcontractors.
• Oversees the whole FCDO account operations for the country and leads implementation of account processes and procedures.
• Provides supervision and guidance to PFMs of the Posts within the Cluster and acts as the single point of contact for all Posts within the Cluster.
• Responsible across all Posts in the Cluster for driving:
• health, safety and compliance related issues,
• ensuring Security compliance including Annex 15 records are updated and provided,
• environmental sustainability matters,
• project related matters including identification and minor works delivery

Role and responsibilities

• Business
• Responsibility for all JLL activities at client sites
• Oversight of March In / March Out process for each Post in the Cluster
• Ensuring provision of services in line with the local Statement of Works
• Planning and coordination of jobs and activities for in scope work and activities
• Responsibility for ongoing Quality Management
• Work in conjunction with the Country Leadership team and the Regional Workplace Lead to prepare annual budget documentation / plans and administer the works to ensure budget compliance
• Monthly tracking and reporting of financial and quality performance.
• Submission of Monthly Reports consistent with the required standard to Regional Workplace Lead
• Audit and control of service levels and operating procedures
• Responsibility for the effective management of the strategic direction of the in-scope services
• Review and implementation of Account Transformation in conjunction with Regional Workplace Lead.
• Communication
• Primary client interface with support from Regional Workplace Lead
• Establish and maintain relationships with key stakeholders at each Post within the Cluster
• Proactive timely and concise communication of relevant and important information to local Regional Contract Manager.
• Maintaining formal and effective communication with management, team members and local Estate Management / letting agents
• Reporting change requests and “out of line” incidents or requests for project work to Country Leadership Team
• People Management
• Line management responsibility for all JLL personnel on client sites
• Ensuring that all vendor staff understand client culture, business principals and comply with all relevant client’s policies and procedures.
• Demonstrating commitment to professional development of staff in order to maintain and enhance the knowledge of staff and the quality-of-service delivery
• Coaching and developing Supervisors and senior team members maintaining positive operations and sub-contract personnel via them.
• Ensure statutory compliance, including Health and Safety regimes and systems, including reporting
• Professionalism
• Stay informed about industry developments and proactively inform client about changes in the infrastructure, products that could enhance or otherwise impact the delivery of services to the client
• Ensure value creation opportunities are identified through service enhancement or cost saving opportunities
• Implementation of service improvements and / or cost saving enhancements
• Other tasks and duties as required from time to time as directed.

Experience, Skills And Qualifications Requirements

• Strong communication skills with proven ability to build and maintain relationships both internal and external and at multiple levels within organisations.
• Strong organisational skills with the ability to manage multiple responsibilities while maintaining high quality standards.
• Experienced people manager with ability to develop and motivate both staff and vendor relationships.
• Decision-maker, highly motivated with strong commercial business acumen and possessing first class communication and presentation skills with strong emphasis on delivering set objectives and hands on performance.
• A strong client service and relationship management outlook
• Experienced negotiator, used to managing multiple vendors and ensuring exceptional service delivery in a demanding commercial framework.
• Attention to detail
• Fluent business language skills in both English and preferably a local language
• Ability to respond to a diverse, multi-cultural blend of high dynamic, demanding and professional clients.
• Self-motivated, driven by success and determined.
• Financial knowledge and ability set and manage budgets.
• Higher education desirable
• Ability to work independently of direct management and motivate accordingly.

主な業務内容

■ 施設運営・品質管理

• 複数拠点のファシリティ運営統括（メイン担当拠点＋管轄エリア内の関連拠点）
• 契約仕様書に基づくサービス品質の維持・向上
• 月次業績報告・品質監査の実施
• 年次予算策定および予算管理

■ クライアント対応・関係構築

• 政府機関との主要窓口業務
• ステークホルダーとの良好な関係構築・維持
• サービス改善提案・付加価値創出

■ チームマネジメント

• 現場スタッフの直接管理（10名程度想定）
• 協力業者・ベンダーとの調整・管理
• スタッフ育成・コーチング
• 安全管理・コンプライアンス徹底

■ プロジェクト管理

• 小規模改修工事の企画・実施
• 設備更新・改善プロジェクトの推進
• 業界動向調査・新技術導入検討

応募要件

【必須要件】

• ファシリティマネジメント業務経験 5年以上
• チームマネジメント経験（5名以上のチーム管理実績）
• ビジネスレベルの英語力（日常業務で支障なく使用できるレベル）
• 予算管理経験（年間予算規模1億円以上が望ましい）
• クライアント対応経験（BtoB営業・アカウント管理経験）

【歓迎要件】

• 海外勤務経験・多文化環境での業務経験
• 政府系・大手企業向けファシリティサービス経験
• 建築・設備に関する専門知識

勤務地：東京・半蔵門