Manager, Account Operations

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

Job Summary:

Mgr, Program Management will oversee the development and execution of customer programs, ensuring they align with the company’s strategic goals. This role requires a strategic thinker with strong leadership skills and the ability to drive customer success. He/She will work closely with senior management, customers, and internal teams to deliver high-quality programs that enhance customer satisfaction and loyalty. He/She will also provide mentorship and guidance to junior team members and contribute to strategic decision-making processes.

Essential Duties and Responsibilities:

• A global process center of excellence owner to drive effective use of the identified documented process owner
• Identify and mitigate risks associated with program delivery.
• Owns product line/site revenue forecasts relative to hard POs and 26 week forecast
• Drives to have a hard PO for every forecasted order
• Has a copy of every applicable Customer contractual agreement
• Aligns and redlines UCT procedures/process documentation to comply with agreed upon Customer requirements (to remove and give to CS Analyst)
• Partners with Account Executives to redline Customer contractual agreements to reflect UCT interests
• Is a CFT (Cross Functional Team) Leader, responsible for all Customer or Product Line demand/commercial objectives. Details are:
• Single point of accountability for the performance of the demand and commercial activities for all existing business at the site for that Customer/product line
• Lead a cross-functional team with Order Management, Planning, Purchasing, Engineering, Quality, Operations functions – establish a regular cadence for the team to align on activities needed to meet or exceed goals and objectives
• The CFT Lead will be responsible for both production and NPI orders

Accountable for the following:

• All customer service level Agreements
• Quality, Delivery, Cost
• Provide a weekly 12 Month rolling PO/Forecast orders to ensure forecast will be met
• Customer/product line Profit & Loss statement
• Comparing quote vs. actual PO price to ensure revenue targets will be met
• Collecting on Customer claims per schedule committed to at 4B
• Inclusive of stranded materials on revision changes
• Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins…..)
• Coordinating & facilitating Customer business/performance reviews
• Quarterly reviews
• Customer meetings – internal & external pre-alignment
• All customer key process indicators
• Regular cadence of internal reviews to govern performance
• Setting of the priorities for the factory – based on Customer order priorities
• Blocking inside lead-time orders, pull-ins, drop-ins, à align with planning/site GM à negotiate re-slotting with Customer & fees
• Return Material Authorization management à follows the same rules as “order management”
• Use the 12 month rolling forecast to provide Capacity / capability planning to ensure ontime delivery goals are met

Knowledge, Skills and Abilities:

• Strong leadership and project management skills.
• Good communication skills and ability to interact with internal and external.
• Ability to manage multiple programs simultaneously.
• Analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong influence-management, negotiation, leadership and assertiveness skills.

Educational/Certification Requirement:

• Bachelor’s Degree or equivalent in technical, business, or financial discipline
• Above 7 years of experience in program management or a related field.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.