(Fluent English) Customer Success Specialist (Brazil, global)

We are looking for an enthusiastic and results-oriented Customer Success Specialist for one of our B2B clients . In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite. Excited? Let’s see what it takes 💛 What you will do: Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); Own and drive client renewals and contract extensions across your portfolio; Identify and execute upsell and cross-sell opportunities to expand account value; Take responsibility for retention metrics and proactively mitigate churn risks; Maintain and manage revenue forecasts for your portfolio; Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; Develop and conduct comprehensive client trainings to ensure high user adoption; Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success; Act as a commercial owner of assigned accounts, driving growth and long-term value; Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs. What you need to succeed in this role: 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; Proven experience owning or contributing to client renewals and retention; Hands-on experience with upselling / cross-selling within existing accounts; Ability to forecast revenue and manage a portfolio from a commercial perspective Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products); Customer-oriented and responsible attitude; Fluent English both written and spoken; Excellent presentation and account management skills. Benefits and Perks: Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5; Opportunity to work fully remotely; Inclusive international environment; Compensation in USD; Responsive management interested in your growth and long-lasting cooperation. Internal job code:2NK