Design Software Support Agent

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record’s list of the Top 500 Design Firms.

Position summary: The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion.  Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

Essential Functions And Responsibilities

• Assist, implement, and maintain policies, procedures, and associated plans for design software administration. 
• Assist in migrating projects to newer software versions of design applications as needed. 
• Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.  
• Assist users by providing technical support and troubleshooting within design applications. 
• Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
• Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization. 

• Perform other related duties as assigned 

• Certification or equivalent working experience in industry-standard design software, or a degree in engineering, Information Technology, or a design-related field 
• 2 years minimum experience with Autodesk Civil 3D, Bentley OpenX Design products or other engineering, architecture or construction software packages.
• Working knowledge of design and plan preparation procedures, best practices, and tools. 

• Experience with Autodesk Revit, various Autodesk products, OpenRoads Designer, OpenBridge Modeler, or various Bentley products
• Associate or bachelor’s degree in engineering, architecture, computer science, technology, or related field.
• Proficiency in Bentley and/or Autodesk CADD products 
• Proficiency in ProjectWise and/or Autodesk Construction Cloud (ACC)

Work is performed in a general office environment. It is generally sedentary but may require occasional standing and walking. The lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.