Strategic Accounts Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Accounts Manager in United States.

This role sits at the intersection of client success, healthcare operations, and strategic account growth, focused on managing high-value client relationships within a complex, data-driven healthcare environment. You will act as a trusted advisor and key liaison between clients and internal teams, ensuring seamless communication, issue resolution, and long-term satisfaction. The position combines analytical rigor with strong relationship management, as you will use data insights to improve performance, identify trends, and support strategic decision-making. Working cross-functionally across operations, product, analytics, and compliance teams, you will help drive process improvements and enhance the overall client experience. This is a highly collaborative role where your work directly impacts client retention, operational excellence, and business growth. It offers the opportunity to contribute to meaningful improvements in healthcare delivery and payment integrity.

Accountabilities:

• Manage and nurture strategic client relationships, ensuring consistent communication, issue resolution, and escalation management when needed.
• Oversee client support workflows, including tracking, coordinating, and resolving service tickets across internal teams.
• Analyze client data, trends, and performance metrics to generate actionable insights and support strategic recommendations.
• Develop client-facing materials such as reports, presentations, and business updates that clearly communicate value and performance.
• Partner with cross-functional teams including operations, product, analytics, clinical, and compliance to resolve complex client challenges.
• Support client onboarding, implementation, and ongoing process improvement initiatives to enhance service delivery.
• Participate in internal and external business reviews on a monthly and quarterly basis.
• Identify opportunities to improve client experience, operational efficiency, and account growth.
• Ensure alignment across teams to support successful execution of client programs and long-term retention.

Requirements:

• Bachelor’s degree in a relevant field.
• 6+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles.
• Strong background in managing client relationships and cross-functional stakeholder engagement.
• Proven analytical skills with the ability to interpret data, identify trends, and support business decisions.
• Experience working in complex, fast-paced, and evolving environments with shifting priorities.
• Strong communication, organizational, and problem-solving abilities.
• Ability to collaborate effectively across technical, operational, and business teams.
• Experience in healthcare, particularly with health plans or payment integrity, is strongly preferred.
• Familiarity with tools such as Google Suite, Jira, and Confluence is a plus.
• Self-driven, adaptable, and passionate about improving healthcare outcomes and client experience.

Benefits:

• Annual salary ranging from 125,000 to 140,000 USD
• Full remote work opportunity with approximately 10% travel
• Comprehensive medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Flexible time off and company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance benefits
• Opportunity to work in a mission-driven healthcare innovation environment

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1