Senior Lead, Marketing Services Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Lead, Marketing Services Operations in United States.

In this strategic operations leadership role, you will oversee the systems, workflows, and operational infrastructure powering a rapidly scaling marketing services organization. You will lead multiple operational functions focused on automation, quality assurance, deployment, technical support, and service delivery while driving efficiency at scale through AI-powered solutions and process optimization. This role offers the opportunity to shape operational strategy across a fast-growing environment supporting hundreds of client businesses nationwide. Working closely with revenue operations, product, onboarding, and customer-facing teams, you will play a key role in scaling services without proportional headcount growth. Ideal for a highly analytical and execution-focused leader, the position combines operational ownership, team leadership, and cross-functional influence. The environment is collaborative, innovation-driven, and deeply focused on leveraging automation and AI to improve performance, quality, and customer experience.

Accountabilities:

• Lead and manage multiple operational functions, including Process & Automation, QA, Technical Support, Execution & Deployment, Knowledge Management, and Front Desk Services.
• Develop and execute scalable operational strategies that support rapid organizational growth while improving efficiency and maintaining service quality.
• Design and implement AI-assisted workflows to automate quality assurance, technical support triage, operational processes, and service delivery functions.
• Build and optimize operational systems using automation tools, workflow platforms, and integrated technology solutions to reduce manual effort and improve scalability.
• Establish performance metrics, KPIs, dashboards, and accountability frameworks across operational teams to drive measurable improvements.
• Analyze operational bottlenecks, error rates, ticket volumes, and escalation patterns to identify structural opportunities for optimization and long-term scalability.
• Partner cross-functionally with Revenue Operations, Product, Business Operations, onboarding teams, and customer-facing departments to ensure alignment and operational effectiveness.
• Lead organizational planning initiatives that prepare operations for significant customer growth without linear increases in staffing requirements.
• Support and mentor managers and operational leaders by fostering team development, coaching, and performance growth.
• Ensure consistent service quality and customer experience standards across all operational touchpoints and service functions.

Requirements:

• 7–10 years of experience in marketing operations, revenue operations, service operations, or a related operational leadership role.
• Minimum 4 years of experience managing multiple operational or service delivery functions simultaneously within high-growth environments.
• Proven success scaling operational systems and customer-facing services from hundreds to thousands of customers without proportional team expansion.
• Strong hands-on expertise with operational and workflow platforms such as ClickUp, HubSpot, Zapier, N8N, GoHighLevel, or similar tools.
• Demonstrated experience designing, implementing, and managing AI-assisted workflows and automation strategies in operational environments.
• Strong analytical and problem-solving skills with the ability to identify process inefficiencies and implement scalable operational improvements.
• Experience building operational KPIs, dashboards, quality assurance programs, and performance management systems.
• Excellent cross-functional collaboration and stakeholder management skills across operations, product, revenue, and business teams.
• Strong leadership and people development capabilities with experience mentoring managers and building high-performing teams.
• Comfortable operating in fast-paced, rapidly evolving environments with a high degree of ownership and decision-making autonomy.

Benefits:

• Fully remote work environment with flexibility and autonomy.
• Opportunity to lead high-impact operational initiatives within a rapidly scaling organization.
• Exposure to advanced AI and automation technologies integrated into core business operations.
• Strong cross-functional visibility and collaboration with senior operational and product leadership teams.
• Career growth opportunities with significant organizational influence and leadership scope.
• Inclusive, collaborative, and innovation-focused company culture.
• Opportunity to build scalable systems and operational strategies with long-term organizational impact.
• Supportive environment focused on learning, ownership, and continuous improvement.
• Flexible and people-centered workplace values that prioritize growth, inclusion, and professional development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1