Senior Client Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager in United States.

This role is a strategic, client-facing leadership position responsible for owning and growing a portfolio of enterprise customers within a fast-paced SaaS marketing technology environment. The Senior Client Success Manager serves as the primary post-sale partner, ensuring clients achieve measurable business outcomes through effective use of a sophisticated customer engagement platform. You will act as both a trusted advisor and operational lead, aligning technical capabilities with client marketing and data strategies. The role requires a strong balance of relationship management, technical curiosity, and commercial ownership, including renewals and expansion opportunities. You will collaborate closely with cross-functional teams such as Solutions, Product, Sales, and Partnerships to deliver exceptional client outcomes. This is a highly visible role where success is defined by client retention, growth, and long-term advocacy.

Accountabilities:

• Own the end-to-end client relationship post-sale, serving as the primary point of contact and strategic advisor for an enterprise portfolio
• Develop and execute tailored client success plans aligned with customer business objectives, marketing strategies, and technical needs
• Drive renewals, contract negotiations, and expansion opportunities while ensuring long-term account growth and retention
• Act as a project and program manager for client initiatives, coordinating internal teams to ensure delivery against success plans and milestones
• Partner with clients to optimize marketing performance through better use of data, segmentation, personalization, and platform capabilities
• Lead executive-level client engagement, ensuring alignment on strategy, value delivery, and roadmap priorities
• Identify and mitigate risks, including competitive threats, while proactively addressing client challenges
• Collaborate with Solutions, Product, and Engineering teams to translate client feedback into actionable improvements
• Participate in pre-sales discovery and business development conversations to support new client acquisition
• Maintain structured communication cadences including status updates, reviews, and strategic planning sessions

Requirements:

• 7+ years of experience in enterprise client success, account management, or customer success within a SaaS environment
• Strong background in marketing technology, digital marketing, or email marketing platforms
• Proven ability to manage complex, multi-stakeholder enterprise relationships and drive commercial outcomes
• Strong technical aptitude with the ability to understand data structures, martech ecosystems, and campaign optimization strategies
• Excellent communication and presentation skills across both technical and executive audiences
• Demonstrated experience in renewals, contract negotiation, and revenue expansion ownership
• Strong project management and organizational skills, with the ability to manage multiple accounts simultaneously
• Ability to operate effectively in fast-paced, evolving startup or scale-up environments
• Experience working cross-functionally with Sales, Product, Engineering, and Partnerships teams
• Self-starter mindset with strong problem-solving skills and attention to detail
• Bachelor’s degree required; experience in enterprise marketing automation tools is a plus

Benefits:

• Competitive base salary range of 115,000 to 145,000 USD annually
• Performance-based bonus and equity opportunities
• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with company matching
• Flexible time off policy supporting work-life balance
• Childcare and continued education reimbursement programs
• Remote-friendly work environment with flexibility
• Inclusive, diverse, and collaborative company culture
• Opportunities for professional growth in a fast-scaling SaaS organization

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1