Senior Client Success Executive

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Executive in United States.

This strategic client-facing role offers the opportunity to partner with large enterprise organizations in shaping impactful healthcare and employee benefits experiences. As a Senior Client Success Executive, you will manage high-value client relationships, driving retention, growth, and measurable business outcomes through consultative guidance and data-driven insights. You will work closely with executive stakeholders to align benefit strategies with organizational priorities while ensuring exceptional service delivery and long-term partnership success. The role combines strategic account management, analytics, operational leadership, and relationship development within a rapidly evolving healthcare technology environment. Ideal for a highly consultative professional, this position provides the opportunity to influence client strategy, optimize employee engagement, and contribute to meaningful improvements in care access and workforce wellbeing.

Accountabilities:

• Manage a portfolio of large and complex employer accounts, serving as the primary strategic partner throughout the client lifecycle.
• Build and maintain strong executive-level relationships with stakeholders including HR leaders, finance executives, benefits teams, and external consultants.
• Lead quarterly and annual business reviews, renewal discussions, and long-term strategic planning initiatives.
• Align solutions and programs with client priorities related to employee experience, healthcare outcomes, access, engagement, and cost management.
• Analyze utilization, engagement, clinical, and financial data to deliver actionable insights, ROI reporting, and workforce impact recommendations.
• Drive client retention, satisfaction, and revenue growth by identifying opportunities for program optimization and service expansion.
• Proactively identify risks and implement mitigation strategies to support long-term partnership success and operational stability.
• Collaborate with internal teams across marketing, product, operations, and clinical functions to enhance client engagement and service delivery.
• Serve as the internal voice of the client, influencing operational priorities, product enhancements, and strategic initiatives.
• Ensure timely and accurate execution of client deliverables, account documentation, reporting, and strategic account planning activities.
• Navigate complex healthcare and benefits ecosystems involving consultants, health plans, and external partners.

Requirements:

• 8–12+ years of experience in client success, strategic account management, consulting, or healthcare benefits environments.
• Proven experience managing large, complex employer or enterprise-level client relationships.
• Strong financial acumen with the ability to interpret utilization, spend, and engagement data to drive strategic recommendations.
• Excellent executive presence and communication skills with the ability to influence senior stakeholders and decision-makers.
• Deep understanding of the employer benefits ecosystem, healthcare programs, or related employee benefits solutions is strongly preferred.
• Demonstrated success driving retention, client satisfaction, account growth, and long-term strategic partnerships.
• Strong analytical and storytelling capabilities with experience presenting executive-level business insights and performance reporting.
• Ability to manage multiple priorities and complex client environments in a fast-paced and evolving organization.
• Collaborative mindset with strong relationship-building, problem-solving, and strategic planning skills.
• Willingness and ability to travel approximately 40% as needed for client engagement and business activities.

Benefits:

• Competitive compensation package aligned with experience and expertise.
• Fully remote work flexibility within the United States.
• Opportunity to work with enterprise-level clients and strategic healthcare initiatives.
• Exposure to a rapidly growing and innovation-driven healthcare technology environment.
• Career growth and leadership development opportunities.
• Collaborative and mission-driven culture focused on improving employee wellbeing and healthcare experiences.
• Travel opportunities to support client relationships and strategic business initiatives.
• Comprehensive benefits and wellness offerings designed to support work-life balance and employee health.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1