Senior Account Manager (Spanish Speaking)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Manager (Spanish Speaking) in the United States.

This is an exciting opportunity for a strategic and relationship-driven account management professional to lead and expand partnerships with enterprise-level clients in a fast-growing SaaS environment. In this role, you will act as a trusted advisor to key customer stakeholders, helping organizations maximize the value of advanced digital analytics and customer experience solutions. You’ll collaborate cross-functionally with Customer Success, Sales, Product, and Marketing teams to drive customer retention, expansion, and long-term success. The position offers strong visibility with executive stakeholders and the chance to influence strategic initiatives while managing high-value customer relationships. Ideal for someone who thrives in a collaborative and fast-paced remote environment, this role combines consultative relationship management, executive communication, and growth strategy execution. Bilingual communication skills and a customer-first mindset will be essential in helping enterprise clients achieve measurable business outcomes while strengthening long-term partnerships.

Accountabilities:

• Serve as the primary strategic contact for enterprise-level accounts, building strong executive and C-suite relationships based on trust, collaboration, and business value.
• Develop and execute strategic account plans focused on customer retention, expansion opportunities, and long-term account growth.
• Collaborate closely with Sales, Customer Success, Product, and Marketing teams to align customer initiatives with broader business objectives.
• Lead renewal and expansion activities, including contract negotiations, forecasting, and proactive account growth strategies designed to exceed performance targets.
• Conduct executive-level Quarterly Business Reviews (QBRs) to demonstrate platform impact, business alignment, and measurable customer outcomes.
• Identify and promote opportunities for customer advocacy including case studies, webinars, executive speaking engagements, and strategic references.
• Educate enterprise stakeholders on new features, integrations, advanced use cases, and evolving platform capabilities to maximize adoption and value realization.
• Maintain accurate account health data, renewal timelines, growth opportunities, and strategic insights within internal systems and reporting processes.
• Communicate regularly with internal executive leadership regarding account risks, opportunities, escalations, and strategic initiatives.
• Manage multiple complex account initiatives simultaneously while maintaining exceptional organization, responsiveness, and attention to detail.
• Support long-term customer satisfaction by proactively addressing business challenges and coordinating solutions across internal teams.

Requirements:

• Professional fluency in Spanish and English with the ability to communicate effectively with Spanish-speaking enterprise clients.
• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 7 years of progressive experience managing and growing strategic enterprise accounts within SaaS, technology, or customer-focused industries.
• Proven track record of consistently exceeding customer retention, renewal, and expansion targets.
• Strong executive communication, presentation, and stakeholder management skills with experience engaging C-suite audiences.
• Demonstrated ability to build trusted client relationships and influence strategic business decisions at multiple organizational levels.
• Experience developing and executing strategic account plans and managing complex customer initiatives with executive visibility.
• Highly organized with strong project management, multitasking, and workflow coordination abilities.
• Solutions-oriented mindset with a collaborative and proactive approach to solving complex customer and operational challenges.
• Strong analytical thinking and attention to detail with the ability to identify growth opportunities and mitigate risks effectively.
• Ability to travel approximately 20–30% of the time for client meetings, strategic engagements, and industry events.
• Growth-oriented mentality with openness to coaching, continuous learning, and team collaboration.

Benefits:

• Fully remote-first work environment designed to support flexibility and work-life balance.
• Comprehensive medical, dental, and vision insurance coverage with company-paid medical base plan options.
• Access to FSA, DCFSA, and HSA healthcare savings programs.
• Employee Assistance Programs (EAP) and telehealth support services.
• 401(k) retirement plan with employer matching contributions and equity opportunities.
• Unlimited Paid Time Off, sick leave, and paid parental/adoption leave.
• 13 company-paid holidays annually.
• Wellness benefits including fitness app discounts and health rewards programs.
• Additional voluntary coverage options including life insurance, disability, accident, and critical illness protection.
• Flexible work environment with monthly business expense stipend and remote work setup allowance.
• Professional development resources, onboarding programs, recognition initiatives, and promotional growth opportunities.
• Employee referral programs, discount programs, and collaborative team-building experiences.
• Recharge program offering an extended three-week disconnect period after three years of service.
• Company-provided MacBook and remote work equipment support.
• Inclusive and diverse workplace culture focused on collaboration, career growth, and employee well-being.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1